Financial Information Services

<div>UPDATE: Unrelated to the October 29 Microsoft Azure/Content Delivery Network portal issues, today’s SharePoint site owner email communications were previously scheduled and could not be subsequently or delayed to a later date.

<div>UPDATE: Microsoft has updated their Azure status page and anticipates full mitigation by 7:20pm ET. At Cornell, impacted Microsoft tools will continue to recover. Other services that relied on Azure or the Microsoft content delivery network (CDN) portals will also begin their return to service. Affected cornell.edu websites will be available as services and security verifications are restored.

<div>UPDATE: Azure Virtual Desktop hardware configuration changes by CIT's Cloud Architecture and Apps on Demand team should allow for general connectivity to resume for students and faculty.&nbsp;<br><br>Previously, Cornell IT investigated a burst of student notifications regarding Apps on Demand connectivity problems and determined an Azure capacity issue.

<div>There is currently a partial outage affecting access to PeopleSoft functions in the production environment. While the PeopleSoft application itself remains operational, the SFTP File and Email Servers are currently unavailable.&nbsp; Processes uploading, sending, or receiving files or emails should remain on hold.

<div>It is not currently possible to log in or use Qualtrics surveys or Qualtrics Support. The vendor is working on the issue.</div>

<div>An AWS outage impacted multiple AWS instances and IT services that depend on them. Members of the Cornell community experienced login issues, errors, and unexpected behavior in university IT services as Amazon worked to resolve the problem. For updates, see the <a href="https://health.aws.amazon.com/health/status">AWS status and health dashboard</a>.</div>

<div>An Amazon AWS outage is causing login issues and errors when trying to access the Canvas Learning Management System. Errors include upload or download, Internal Server 500 errors or the message "Canvas is experiencing issues due to an ongoing AWS incident. Amazon is working to fix the underlying problem." AWS reports that recovery is underway but service health is not yet 100%.

<div>CU Print is experiencing performance issues due to an outage for the Radio-Frequency Identification (RFID) interface. Cornell IT is aware of the issue and investigating</div>

<div>PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, Student Employment (PSES) will be unavailable on <strong>Sunday, 10/16/2025 at 5am</strong> <strong>until approximately 10am</strong> for regularly scheduled server maintenance.&nbsp;<br><br>This maintenance may not require the fully scheduled time.</div>

<div>KFS, Cynergy, eShop, and Cynergy Applications will be down for a patch release this Sunday (October 19) from 6am to 12noon EST.</div>