Financial Information Services

<div>Longview, the University's Budget Management tool, failed to deploy last night due to a database connection error.<br><br>The deployment must be run again, which will take a few hours. In the meantime, Longview CornellPrd will be unavailable to users.<br><br>CIT will provide an update when the process has been rerun and the system is available to users again.<br><br></div>

<div>KFS, Cynergy, eShop, and Cynergy Applications will be down for a patch release this Sunday, April 27, 2025, from 6am to 12pm noon EST.</div>

<div>PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Thursday, May 1, 2025, between approximately 5am and 7am for the migration of online and batch objects to PeopleSoft Production (PSPROD).</div>

<div>Some workflows applied to TeamDynamix tickets are returning an error message, "Response status code does not indicate success: 504 (Gateway Time-out)."&nbsp;There are also delays in email ticket creation and errors when trying to launch workflows for tickets.&nbsp; CIT has reported this issue to the vendor and is investigating.</div>

On April 21st 11:30am the IT Security Office discovered that the intake form for Security Exception submissions is broken and offline. The Security Exception site will remain down while we troubleshoot.

<div>Critical Updates in Progress: Student Center and Applicant Sites<br>Cornell’s Student Center and Applicant sites are currently unavailable while critical updates are being completed. We apologize for the inconvenience and appreciate your patience.<br>Prospective and current students will be able to review their financial aid packages as soon as Student Center is available.<br>Enrollment for continuing students is anticipated to start the week of April 28.

<div>PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Thursday, April 24, 2025 between approximately 5am and 7am for the migration of online and batch objects to PeopleSoft Production (PSPROD).</div>

<div>The PeopleSoft Student Center and Applicant sites are currently unavailable. Cornell's teams are working on the issue. Enrollment for continuing students is expected to begin as planned on April 23. Transcripts can be ordered directly through Parchment.</div>

<div>Zoom appears to be suffering a widescale outage affecting all services and all Zoom domains (including vendor status pages). CIT is working with the vendor to resolve the issue. Please use Microsoft Teams while Zoom is unavailable.</div>

<div>PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Wednesday, April 16, 2025, between approximately 4am and 7am for the migration of online and batch objects to PeopleSoft Production (PSPROD).</div>