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Financial Information Services


Unplanned Outage - Quest ARS

<div>The Quest ARS service has been taken offline for unplanned maintenance. This will impact anyone who uses ARS to manage AD objects. There is currently no estimate for service restoration. Updates will be provided as information becomes available.</div>

  • Read more about Unplanned Outage - Quest ARS

Scheduled Service Change - Reminder: PeopleSoft Upgrade to PeopleTools 8.62, Oracle PUM 36 App Updates

<div>Reminder: PeopleSoft Campus Solutions will be upgraded to the latest PeopleTools 8.62.05 version, Oracle PUM Image 36 application updates, and the latest Pathlock (formerly Appsian) release build.

  • Read more about Scheduled Service Change - Reminder: PeopleSoft Upgrade to PeopleTools 8.62, Oracle PUM 36 App Updates

Scheduled Service Change - KFS patch release 02/08/2026

<div>KFS, Cynergy, eShop, and Cynergy Applications will be down for a patch release this Sunday from 6am to 12noon ET.</div>

  • Read more about Scheduled Service Change - KFS patch release 02/08/2026

Scheduled Service Change - Student Evaluation of Teaching - Explorance Blue upgrade to v9.6.1.0

<div>On Tuesday, February 10, 2026, from 8am - 5pm EDT, the Student Evaluation of Teaching (SETs) software system, Explorance Blue, will be upgraded to version 9.6.1.0 in our production system.&nbsp;<br><br>This will include updates to the Blue, DIG, Reports and Dashboard components. During this time the Blue system including reports and data validation will not be available.</div>

  • Read more about Scheduled Service Change - Student Evaluation of Teaching - Explorance Blue upgrade to v9.6.1.0

Scheduled Service Change - HAProxy for RDS (rds-proxy) deployment to be updated

<div>The HAProxy for RDS (rds-proxy) deployment will be updated for proxied development and test DBs. DB clients connected to development and test DB instances through rds-proxy will have connections ended, but will be able to reconnect immediately. <br><br>Proxies for production DBs will not see any change or interruption.

  • Read more about Scheduled Service Change - HAProxy for RDS (rds-proxy) deployment to be updated

Scheduled Service Change - AWS Resource Explorer Configuration to be Standardized

<div>On February 15-16, 2026 a standardized Resource Explorer configuration will be deployed to all Cornell AWS accounts. This configuration will create Resource Explorer indexes in all active regions and create an aggregator index in us-east-1.&nbsp;<br><br>This new configuration will replace any customer-deployed Resource Explorer configuration.

  • Read more about Scheduled Service Change - AWS Resource Explorer Configuration to be Standardized

Unplanned Outage - Marketing Cloud Login Issue via SSO

<div>It is currently not possible to log in to Salesforce Marketing Cloud via Single Sign-On (SSO). A workaround is available. Salesforce is investigating the issue and working to restore access as quickly as possible.</div>

  • Read more about Unplanned Outage - Marketing Cloud Login Issue via SSO

Performance Issue - Microsoft 365 Desktop Apps cannot be installed on new devices

<div>Cornell faculty, staff, and students are unable to install Microsoft 365 applications from the Microsoft portal onto new devices. Online versions are available through outlook.cornell.edu and previously installed apps continue to work. The cause has been identified and CIT continues to explore potential fixes.</div>

  • Read more about Performance Issue - Microsoft 365 Desktop Apps cannot be installed on new devices

Scheduled Service Change - WiFi Configuration Changes

<div>On Friday, January 30 at approximately 5am ET there will be a momentary interruption of Wi-Fi service (eduroam, Red-Rover, and Cornell-Visitor) to make configuration change to the Wi-Fi system.&nbsp;<br><br>Most devices should re-connect automatically according to the individual device settings.</div>

  • Read more about Scheduled Service Change - WiFi Configuration Changes

Scheduled Service Change - Zoom Software Quarterly Lifecycle Update (2/7/2026)

<div>Zoom will enforce minimum client versions, as outlined in their Software Lifecycle Policy, on <strong>February 7th, 2026</strong>. See Zoom's <a href="https://support.zoom.com/hc/en/article?id=zm_kb&amp;sysparm_article=KB00... Quarterly Lifecycle Policy documentation</a> for the table of products and corresponding minimum versions.

  • Read more about Scheduled Service Change - Zoom Software Quarterly Lifecycle Update (2/7/2026)

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Division of Financial Services

377 Pine Tree Road, East Hill Plaza
Ithaca, NY 14850

Hours:  8:00 a.m. - 4:30 p.m., Monday - Friday

 

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