Get Help

Need Access to KFS?

See the procedures for requesting access to KFS and Dashboards.

ON THIS PAGE: Get Help with KFS | Get Help with KDW/Oracle Analytics | Browser Requirements

Get Help with KFS

For help with non-technical issues (how-to accomplish tasks) in KFS, follow these steps:

  1. Check the KFS Guides pages.
  2. See the Training library.
  3. If your issue is not covered in these resources, contact the appropriate operational area listed in the table below.

KFS Help Request

Please follow the instructions on this page to address KFS problems. If all else fails, submit a KFS Help Request (NetID login required).

For help with operational issues such as stopping a disbursement voucher from cutting a check or changing a pay date on a DV:

  1. Contact the appropriate operational area listed in the table below.

For help with technical issues (unexpected errors) in KFS, follow these steps:

  1. Follow general Troubleshooting Guidelines & Common Error Messages.
  2. Check the KFS Known Issues page.
  3. Check the KFS Browser Requirements page.
  4. Contact the appropriate operational area listed in the table below.

For other KFS problems, such as needing an e-doc approved when someone is out, routing problems, deleting sensitive attachments, problems with encumbrances, or unexpected errors not covered in the above resources, submit a KFS Help Request (NetID login required).

KFS Operational Area Contacts
Operational Area Contact Information
Accounting & Transaction Processing accounting@cornell.edu
Accounts Payable uco-accts-pay@cornell.edu or 255-0869
Capital Assets capitalassets@cornell.edu or 255-5657
Information Delivery & Reporting kfs-idr@cornell.edu
Security (access to KFS or financial dashboards) kfs-security@cornell.edu
Sponsored Financial Services sfs-help@cornell.edu   
Procurement Services / e-SHOP procurement@cornell.edu
University Budget Office ubo-help@cornell.edu or 255-1945

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Get Help with KDW/Oracle Analytics

For help with DFA-provided information delivery and reporting services, including the Kuali Data Warehouse (KDW) and Oracle Analytics Financial Dashboards follow these steps:

  1. Read the home page on each dashboard for an overview and description of each report included on the dashboard.
  2. Refer to the Financial Reference Guide dashboard for additional descriptive material about financial information data elements.
  3. Contact CIT’s Reporting and Analytics team if you have technical questions about the Oracle Analytics Server.
  4. Submit questions to kfs-idr@cornell.edu.

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Browser Requirements

In general, KFS and e-SHOP work with any modern browser such as Google Chrome, Firefox, Microsoft Edge, and Safari. No versions of Internet Explorer are supported.

If you're having trouble with your browser's access to KFS or e-SHOP, try clearing your browser's cache and restarting the browser.

If clearing the cache doesn't resolve the problem, please submit a KFS Help Request.