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Financial Information Services


Scheduled Service Change - PeopleSoft Online and Batch Object Weekly Migration

<div>PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable on Thursday, Jan 30, 2025, between approximately 5:00 and 7:00am, for the migration of online and batch objects to PeopleSoft Production (PSPROD).<br><br>Servers may be down for a period of time during the indicated window; the PeopleSoft application will be unavailable to web users while the servers are down.

  • Read more about Scheduled Service Change - PeopleSoft Online and Batch Object Weekly Migration

Performance Issue - Qualtrics New Account Creation Unavailable

<div>There are reports that the ability to create a new account in Cornell Qualtrics is unavailable. All existing accounts should be working as usual.</div>

  • Read more about Performance Issue - Qualtrics New Account Creation Unavailable

Performance Issue - RingCentral performance issues

<div>Update: RingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability. Cornell Voice Engineering is actively monitoring services and will continue to communicate any changes in status throughout the day.<br><br>The RingCentral service is reporting call failures and call drops. This is impacting Cornell voice services that run on RingCentral. IT staff are working with the vendor to gather more information.</div>

  • Read more about Performance Issue - RingCentral performance issues

Unplanned Outage - Longview is temporarily unavailable

<div>Longview is temporarily unavailable due to a nightly processing error that has impacted system functionality. IT staff have identified the issue and are actively working to resolve it.</div>

  • Read more about Unplanned Outage - Longview is temporarily unavailable

Performance Issue - Confluence Performance Issues

<div>Confluence users have been encountering performance issues. IT staff are working with the vendor to address the cause and monitoring the situation.</div>

  • Read more about Performance Issue - Confluence Performance Issues

Unplanned Outage - Confluence Performance Issues

<div>Update: Service to Confluence has been restored, but is running slow. The vendor continues to work toward a resolution.&nbsp;<br><br>Confluence users have been encountering performance issues. IT staff are working with the vendor to address the cause and monitoring the situation.</div>

  • Read more about Unplanned Outage - Confluence Performance Issues

Scheduled Service Change - Jira Application Upgrade

<div>The hosting vendor Contegix will perform an upgrade of the Jira Application. After its completion a checkout will be done.</div>

  • Read more about Scheduled Service Change - Jira Application Upgrade

Scheduled Service Change - PeopleSoft Online and Batch Object Weekly Migration - 1/23/25

<div>On Thursday, January 23, 2025, between 5:00-7:00am, PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES) may be unavailable during the migration of online and batch objects to PeopleSoft Production (PSPROD).<br><br>Servers may be down for a period of time during the indicated window; the PeopleSoft application will be unavailable to web users while the servers are down.

  • Read more about Scheduled Service Change - PeopleSoft Online and Batch Object Weekly Migration - 1/23/25

Scheduled Service Change - Confluence Application (Wiki Service) upgrade

<div>On Friday, January 24, 2025, between 7:00-11:00pm, hosting vendor Contegix will upgrade the Confluence Wiki application. During the maintenance window, users will be unable to access or update the Confluence Wiki Production application.<br><br>After maintenance work is complete, a checkout will be done.<br><br></div>

  • Read more about Scheduled Service Change - Confluence Application (Wiki Service) upgrade

Scheduled Service Change - e-List servers down for DB patching

<div>On Thursday and Sunday, the three e-List servers will be down for database patching.</div><ul><li>Alternate (Y2, e-lists administered via https://hp.list.cornell.edu and https://appgen.list.cornell.edu which include net-announce-L, specialconditions-L, and crime-alerts-L) will be down Thursday, January 16, 2025, from 5:50am to 6:00am</li><li>Bulk Email (B1, e-lists administered via https://www.bulk.cornell.edu) will be do

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Division of Financial Services

377 Pine Tree Road, East Hill Plaza
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Hours:  8:00 a.m. - 4:30 p.m., Monday - Friday

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