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FAQs

I am having difficulty using the maintenance e-doc system, whom can I contact?

The BSCMS administrators are Sandy Sweazey (5-8766) or Sherry Guernsey (5-9361).

What do the statuses mean?

  • Initiated: the maintenance e-doc has been created
  • Enroute: the maintenance e-doc has been created, submitted, and is en route for approvals
  • Approve: the maintenance e-doc has been approved and is awaiting BSCMS Administrator approval
  • Disapprove: the maintenance e-doc has been disapproved, see the notes section for reason for disapproval
  • Final: all approvals, including BSCMS administrator approval, have been obtained and the maintenance e-doc is complete

What are the different maintenance e-doc statuses?

The statuses are Initiated, Enroute, Approve, Disapprove, and Final.

How long will it be before my request is processed?

The request is queued to the BSCMS administrators for approval. Once approved, please allow two business days for your request changes to be updated.

How do I view departments listed under my BSC?

Find your BSC using the BSC Accounting Department Responsibility Lookup tool by selecting your center’s name from either the primary or secondary BSC dropdown list. The search results will display the department codes for which your center is responsible.

How do I add department code responsibility?

Use the BSC Accounting Department Responsibility Lookup and click “Create New” on the upperright side of the screen.

Note: This system cannot be used to create new account department codes. To request a new department code, please see Set Up and Manage Accounts.

How do I add or remove a staff member or change information for my BSC?

Follow the instructions for Changing BSC Permit Members to add or remove a staff member or Changing Other BSC Information to change the address or other contact information.

Who can view BSC permits?

Any user listed in the BSC All-Staff permit can view permits.

Who has the ability to add/remove department code responsibility?

Any member of the BSC All-Staff permit can add or remove department code responsibility for their BSC.

Note: This system cannot be used to create new account department codes. To request a new department code, please see Set Up and Manage Accounts.

Who has the ability to edit a permit (add or remove members)?

Only BSC directors can edit the permit members.

When will my order arrive?

The vendor can provide details on the shipping of your order. You can find the vendor contact information by clicking on the vendor icon and selecting Cornell’s Supplier Page.

Can I remove items after I have returned my shopping cart to e-SHOP?

In most instances, you can. To remove items, click on the check box next to the item you want to remove, select Remove Selected Item from the drop-down action box, and click Go. Certain vendors do not allow you to remove the item from the e-SHOP cart. You will have to delete the cart and start again adding only the items you want.

Can I still use my procurement card for some purchases?

A procurement card may be used to obtain goods at non-e-SHOP vendors, as limited by policy. To view transactions that are prohibited on a procurement card, please refer to the Prohibited Transactions page.

See the Procurement Card section of the Buying Manual (sections 202 and 300 – 307) for further information on procurement cards.

How is a contract routed to Procurement and Payment Services for review?

The user submits the contract with the I Want Doc. The BSC completes the KFS Requisition (REQS) and checks the Restricted box on the line item to ensure that KFS routes the order to Procurement and Payment Services for review, regardless of dollar amount.

If the user emails the contract to Procurement and Payment Services before the REQS is submitted, the BSC should be copied on the email. A final copy of the contract should be attached to the KFS REQS.

When is a signature from a procurement agent required?

A procurement agent must review and sign the following Cornell agreements:

  • Independent Contractor/Consultant Agreement or Amendment
  • Professional Services Agreement or Amendment
  • IT Professional Services Agreement or Amendment
  • Facility Addendum

A procurement agent must review and sign vendor contracts related to a purchase order.

A procurement agent’s signature is not required for the following:

  • Service agreements with preferred suppliers
  • Written quotation provided by vendor that does not require a signature
  • One page Cornell contract for caterer, performers, or small service providers
  • Confirmation of hotel guest rooms only

See Buying Manual section 502, Contracts.

Who is authorized to sign contracts?

Per University Policy 4.2, Transaction Authority and Payment Approval, a contract must not be executed without an authorized procurement agent’s signature. Procurement and Payment Services will send the executed contract to the vendor. Procurement and Payment Services has delegated to the financial transaction and business service center directors signature authority for caterers, performers and services provider contracts under $25,000 only. Refer to Buying Manual section 502, Contracts.

I'm trying to route a doc and I get an error message that reads, "InvalidActionTakenException: User is not authorized to Route document." Why?

If the doc is not in your Action List, you cannot take any action other than to send an ad hocrequest, reload, close, and in some cases, copy docs.

Someone sent me a doc as an FYI, but I don't want to have to open it. Can I clear it directly out of my Action List?

Yes, toward the right side of the action list item, there is s drop-down box, which defaults to NONE. Select FYI from the drop-down, and then click the "take action" button. You can select FYI for multiple items, and then taking action will clear them all.

 

After I took care of the item in my Action List, I was sent to a new screen that reads, "No values match this search." Is this an error?

This is not the most intuitive message, but it means that you have no other items in your Action List (Cynergy Inbox).

I'm having trouble returning the buildiing code successfully in the Requisition. What can I do?

There is another option you can use, as indicated below:

  1. Under the Delivery tab, click on the "building not found" button, and then on the search (magnifying glass) button
  2. On the Building Lookup screen, enter the name of the building with an asterisk (e.g., East* to find East Hill Office Building)
  3. Click on the returned value (on the left side of the screen)

This should return the building information. Remember to add the room number, which can also be searched.

What do I do if I see an error screen when I log in to e-SHOP?

If when trying to log in to e-SHOP, you see a screen that reads, "The application was unable to route the session back to the login page," you are most likely using an old e-SHOP link.

Please update your bookmark or access the e-SHOP link from the KFS Main Menu tab, under Purchasing/Accounts Payable in the Transaction e-docs.

What is a "chart code"?

Because KFS was designed for colleges and universities, there was a need for each campus (e.g., individual schools in a state system) to have its own chart of accounts. For Cornell, we mostly will use the Ithaca (IT) Chart.

I am having difficulty using the maintenance e-doc system, whom can I contact?

The BSCMS administrators are Sandy Sweazey (5-8766), Sherry Guernsey (5-9361), or Robin Yager(5-5711).

 

What do the statuses mean?

  • Initiated: the maintenance e-doc has been created
  • Enroute: the maintenance e-doc has been created, submitted, and is en route for approvals
  • Approve: the maintenance e-doc has been approved and is awaiting BSCMS Administrator approval
  • Disapprove: the maintenance e-doc has been disapproved, see the notes section for reason for disapproval
  • Final: all approvals, including BSCMS administrator approval, have been obtained and the maintenance e-doc is complete

What are the different maintenance e-doc statuses?

The statuses are Initiated, Enroute, Approve, Disapprove, and Final.

 

How long will it be before my request is processed?

The request is queued to the BSCMS administrators for approval. Once approved, please allow two business days for your request changes to be updated.

 

How do I view departments listed under my FTC/BSC?

Find your FTC/BSC using the FTC/BSC Accounting Department Responsibility Lookup tool by selecting your center’s name from either the primary or secondary FTC/BSC dropdown list. The search results will display the department codes for which your center is responsible.

 

How do I add department code responsibility?

Use the FTC/BSC Accounting Department Responsibility Lookup and click “Create New” on the upper-right side of the screen.

Note: This system cannot be used to create new account department codes. To request a new department code, please see Set Up and Manage Accounts.

How do I add or remove a staff member or change information for my FTC/BSC?

Follow the instructions for Changing FTC/FTBSC Permit Members to add or remove a staff member or Changing Other FTC/BSC Information to change the address or other contact information.

 

Who can view FTC/BSC permits?

Any user listed in the BSC All-Staff permit can view permits.

 

Who has the ability to add/remove department code responsibility?

Any member of the BSC All-Staff permit can add or remove department code responsibility for their FTC/BSC. 

Note: This system cannot be used to create new account department codes. To request a new department code, please see Set Up and Manage Accounts.

Who has the ability to edit a permit (add or remove members)?

Only FTC/BSC directors can edit the permit members.

 

Where can I find information about U.S. taxation?

Websites

  • 1040.com  (includes federal and state information)
  • Internal Revenue Service (federal only)

Toll-Free Telephone Numbers

  • Federal Tax Issues: (800) 829-3676 (forms and publications) or (800) 829-1040 (advice)
  • New York State Tax Issues: (800) 225-5829 (forms, publications, and advice)

IRS Publications

  • 505, Tax Withholding and Estimated Tax
  • 515, Withholding of Tax on Nonresident Aliens and Foreign Entities
  • 519, U.S. Tax Guide for Aliens
  • 597, Information on the United States-Canada Income Tax Treaty
  • 901, U.S. Tax Treaties
  • 970, Tax Benefits for Education

Am I eligible for the American opportunity credit, Hope credit*, or the Lifetime learning credit?

These credits are generally not available to nonresident aliens. Please refer to IRS Publication 970, Tax Benefits for Education.

*Hope credit can be claimed only if at least one eligible student is attending an eligible educational institution in a Midwestern disaster areas in the states of Arkansas, Illinois, Indiana, Iowa, Missouri, Nebraska, and Wisconsin.

How do I know if I qualify for treaty exemption?

To qualify for treaty exemption, you must be a citizen or a permanent resident (generally, a noncitizen who files a resident income tax return) of the "treaty country," and the type of payment must be exempt under that specific treaty. In addition, the IRS requires a U.S. federal identification number, evidence of nonresident alien status (i.e., the substantial presence test), evidence of proper work authorization (i.e., visa), and a properly completed IRS "treaty exemption form" (i.e., Form 8233 for wages, fees, honoraria). Information on tax treaties is available from the IRS (Pub.901, U.S. Tax Treaties).

Note: Although Cornell only grants treaty exemption to nonresident aliens, some treaties have "tie breaker rules." If a foreign national feels he or she qualifies for treaty exemption in spite of the fact that Cornell withheld taxes, the individual can file IRS Form 8833 with his or her tax return and certify to the facts that merit the "treaty-based return position." Cornell cannot act as an individual's tax adviser.

Should I file a tax return if I received U.S. income, but taxes are withheld on this income?

You should file federal and New York State tax returns to ensure compliance with tax laws, to pay actual tax liability, and to document any tax amounts that need to be refunded to you.

Note: The Internal Revenue Code establishes the rate of withholding, but the withholding rate does not necessarily correspond with a taxpayer's actual year-end tax liability.

Should I file a tax return if I receive no U.S. income?

If you are a nonresident alien and have no U.S. source income, the IRS indicates you are not required to file an income tax return. However, you must file form 8843 with the IRS disclosing information about your nonresident alien status. Resident aliens are taxed on their world-wide incomes and, therefore, must file U.S. income tax returns if they have income from any sources.

Will Cornell report payments to my home country?

Cornell does not report payments to the home country, but it appears that IRS reports income that is exempt under a treaty to the home country.

Will Cornell report my income to the Internal Revenue Service (IRS)?

Payments to nonresident aliens are reported to the individual and the IRS on Form 1042-S or the W-2 form, but not on the 1099 form. The W-2 is issued by January 31; the 1042-S by March 15. Payments to resident aliens are reported on the W-2 form or 1099 form, but not on the 1042-S form.

Will Cornell withhold federal and state income taxes on my payments?

There are no simple answers to this question. Cornell must withhold taxes on all payments to nonresident aliens unless the payment is exempt under the Internal Revenue Code, a tax treaty, or as foreign source income.

Types of Payments

  • Wages: Cornell withholds federal and state taxes using graduated rates
  • Tuition Fellowships: No withholding
  • Other Fellowship Support: (e.g. room, board, stipends, living allowances, travel, awards, emergency funds, etc.) Cornell withholds federal taxes at 14 percent. New York State does not provided a mechanism for withholding on non-wage payments. Therefore, each taxpayer should evaluate whether to make quarterly estimated tax payments to cover the state liability
  • Fee/Honorarium/Royalty: Cornell withholds federal income taxes at 30 percent. New York State does not have a mechanism for withholding on these non-wage payments
  • Reimbursed Business Expenses for Employees/Short-term Visitors: No withholding

Will I be subject to U.S. social security payroll taxes?

Nonresident aliens are exempt from U.S. social security payroll taxes, also known as Federal Insurance Contributions Act (FICA) taxes, but resident aliens are subjected to these taxes.

Note: FICA and Medicare taxes apply to wages and self-employment income, not fellowships.

Do I need a U.S. Tax Identification Number?

Yes. Life in the U.S. is very complicated without a tax ID number.

Visit the Office of Global Learning's website for help Applying for a Social Security Number (SSN) or Applying for an Individual Taxpayer ID Number (ITIN).

Why should I care if I'm a "nonresident alien" or a "resident alien"?

"Nonresident alien" and "resident alien" are two different tax classifications, unrelated to immigration.

  • A nonresident alien is taxed on U.S. source income only, not on world-wide income. Generally, a nonresident alien is eligible for only one personal exemption and can not take the standard deduction on his or her tax return.
  • A resident alien is...
  • taxed in the same manner as a U.S. citizen.
  • a foreign national who either has a green card or meets the "Substantial Presence Test," as defined by the Internal Revenue Service (IRS) in Publication 519, U.S. Tax Guide for Aliens.

Who should read this information?

All foreign nationals as U.S. tax laws are complicated. It is the individual's responsibility to comply with U.S. tax laws. The University Tax Office cannot act as an adviser to individual taxpayers.

Note: Cornell's Office of Global Learning hosts a tax seminar each spring for foreign nationals.

What types of payments are considered taxable income?

The following table outlines what types of payments (e.g., awards, loans, etc.) are considered taxable income.

Payment Type Taxable Income?
Travel awards Generally, yes. The IRS views travel awards to students as support to further education, similar to taxable fellowships. The IRS does not consider students to be in a "trade or business," therefore, student travel expenses do not qualify as reimbursed business expenses.
Prizes (usually given for outstanding research, teaching, etc.) Generally, yes. The IRS does not treat this type of merit award as tax-exempt.
Student loans No. According to the IRS, loans are not taxable income. However, there are provisions in the Internal Revenue Code related to below-interest loans and debt forgiveness.

If Cornell does not withhold taxes to cover my liability, how should I pay these taxes?

You can obtain information and worksheets from the IRS and New York State to help you evaluate whether you need to pay quarterly estimated taxes to cover your liability.

Will Cornell withhold federal and state income taxes on my payments?

There are no simple answers to this question. The withholding requirements vary depending on the type of payment. The following table details what payment types are subject to withholding.

Note: It is possible for a payment to be exempt from holding requirements and still be taxable to the recipient.

Payment Type Cornell Withholding?
Wages Yes. Cornell withholds federal and state income taxes using graduated rates.
Tuition fellowships for degree candidates No. Tuition fellowships are exempt from taxation under Internal Revenue Code.
Other fellowship support (e.g., room, board, stipends, living allowances, awards, travel, prizes, emergency funds) No. Cornell does not withhold taxes on fellowship support for U.S. citizens or resident aliens, even though this fellowship support constitutes taxable income to the recipient. The recipient is responsible to claim the monies.
Student loans No. According to the IRS, loans are not taxable income. However, there are provisions in Internal Revenue Code related to below-interest loans and debt forgiveness.

Are my summer wages exempt from social security taxes?

Yes. However, you must be enrolled as a half-time student to be eligible for the student FICA exemption.

Will I be subject to social security taxes?

It depends on your student status, as well as the type of payment you receive. The following table outlines exemption eligibility by payment type.

Payment Type Exempt from Social Security Taxes?
Wages Yes, if the student is enrolled at least half-time and works for the educational institution.
Fellowships Yes. Fellowship payments are not considered wages or self-employment income.

Note: Fellowship payments are generally subject to income tax.

Are there any educational incentives from the IRS for students?

Yes. There are incentives that apply to students. However, these benefits generally do not apply to foreign students. Refer to IRS Publication 970, Tax Benefits for Education. Note that this link may not contain information about the newest Tax Cuts and Jobs Act passed in December 2017.

Will Cornell report my income to the IRS?

All wages are reported to the individual taxpayer and to the IRS on the W-2 form. Fellowship support used for tuition, mandatory fees, and required expenses for a course is not taxable.

What are Social Security Numbers (SSNs) and Individual Taxpayer Identification Numbers (ITINs)?

SSNs and ITINs are federal identification numbers assigned to U.S. taxpayers. U.S. citizens should have SSNs. Individuals ineligible for SSNs should obtain ITINs. For more information on these numbers, see U.S. Federal ID Numbers.

Why is this information relevant to both resident aliens and U.S. citizens?

Resident aliens are taxed in the same manner as U.S. citizens.

Note: "Resident alien" is a tax term, not an immigration term, and refers to foreign nationals who either have a green card or meet the "substantial presence test" described by Internal Revenue Service (IRS) Publication 519, U.S. Tax Guide for Aliens. All other foreign nationals are classified as nonresident aliens.

Unit Responsibilities

  • Contact the local moving agent to initiate a call to the new hire
  • Explain move arrangements to the new hire
  • Review the Payments Web site for information on moving the new hire

Benefits of Preferred Supplier Agreements

Cornell units may elect to pay for the moving of household goods for newly recruited employees. Payments for such expenses must be authorized at the unit level. However, not all newly recruited employees are guaranteed a Cornell-furnished household move. Move arrangements are at the discretion of the hiring department or business area.

The Office for Supply Management Services (SMS) has contracted with four suppliers for household moving services. Each arrangement is documented and designed to provide both Cornell and the new hire with certain protections.

SMS cannot ensure resolution of any problems encountered with any moving companies other than those with whom Cornell University has contractual agreement. If a new hire elects to use a moving company other than a Cornell preferred supplier, the new hire may not have adequate protection for damage or the leverage required to resolve any service or cost issues.

  • Guaranteed load and delivery dates
  • Guaranteed not-to-exceed pricing on interstate relocations
  • Discounts up to 65% on household goods shipments
  • Discounts up to 50% on storage-in-transit
  • Insurance (replacement value protection) of $75,000 included in estimate

Please refer to the Moving and Storage supplier pages for additional details.

Why does my credit card statement show a balance due?

If you recently closed your account, or a new number was assigned, you may see a balance due on your credit card statement. There is no effect on your account; you can continue to use your pcard as normal.  As always, the cardholder does NOT need to make a payment.

I have funds to spend from a State Appropriation Capital Project Account. Can I use my pcard?

No. You may not charge a State Appropriation Capital Project Account (a contract college account whose subledger is 95xx) for any pcard purchase. The pcard module in APPS will not allow you to assign these accounts online.

What object codes may be used for purchases on pcards?

The rebilling system accepts object codes 500x, 6xxx, 7xxx and 9xxx.

What kind of account should I choose as the default account for my unit's pcards?

We recommend that an unrestricted college account be used as the default for all your unit's pcards. You may NOT use a state appropriation account (a contract college account with subledgers 4xxx, 5xxx, 95xx) as the default account on any pcard.

I'm returning an item; can I stop payment?

No. Pcard charges are paid from a central university account.  In many instances, payment has already been made to the bank by the time a pcard coordinator receives the transaction information in his/her queue.  All pcard charges must be allocated to an appropriate departmental account.  If an item is being returned, or if there is an erroneous charge for which a dispute has been filed with the bank, a credit will eventually appear in the pcard coordinator's queue.  That credit should be applied to the same account (including object code) as the original charge.

How do I close or make changes to an existing account?

Pcard coordinators can use U.S. Bank's system, Access Online, to make changes to accounts such as:

  • Default account changes
  • Mailing address changes
  • Embossing changes

E-mail Credit Card Programs to request the following changes:

  • Name changes
  • Suspending an account
  • Closing an account

Why aren't personal/individual travel expenses allowed on pcards?

Personal or individual travel expenses (transportation, lodging, and travel meals) are NOT allowed on pcards due to the various and often complex regulations governing travel expenses, which are determined by your source of funding. For example, if you are using a federal source of funds, you may be required to fly a U.S. carrier.

Help! A vendor charged me sales tax.

Please keep in mind that any vendor, at any time, may choose not to honor Cornell's NYS tax exemption.  If the vendor will not grant the exemption, it is acceptable to pay the tax. Cardholders should note the vendor's refusal on the receipt.  If the cardholder simply forgot to inform the merchant of the tax exemption, then the cardholder should seek a credit from the merchant.

When sales tax is a component of a transaction that is otherwise classified as federal unallowable (e.g., alcohol), pcard coordinators must record the tax with a federal unallowable object code and must not charge it to federal or state appropriations or any grant or contract account (Funds AP and CG). Sales tax on goods and services that are not classified as federal unallowable does not require a federal unallowable object code.

What if the cardholder loses his or her receipt?

If a cardholder loses or misplaces a receipt, or otherwise cannot provide an original receipt, he or she should provide an explanation of why the receipt is missing, as well as details about the items purchased (date, vendor, description, quantity, price, and total cost). Procurement card coordinators should review their responsibilities regarding missing documentation as outlined in the Buying Manual.

What's an "original receipt"?

An original receipt is written acknowledgment from a vendor that provides essential information to support a transaction and enable the proper recording of the transaction in the university general ledger system. Collection of original receipts helps to reduce the likelihood of duplicate payments. A receipt should include the date of the purchase; the vendor's name; a description of item(s); and the quantity, unit price, and total cost of the item(s).

Receipts vary in appearance and type of information provided. If relevant information is not included on a receipt, the cardholder should write that information on it. Third-party billing companies such as PayPal generally do not include detailed information about the item(s) purchased. In such cases, the cardholder should provide a copy of the Web page that identifies the items purchased, as well as the Web receipt from the third-party billing company.

Some of examples of receipts include, but are not limited to the following:

  • Web receipt
  • E-mail acknowledgment from vendor
  • Cash register tape
  • Detailed packing slip

In addition to a receipt, sufficient documentation must include a business purpose. When the business purpose is not obvious, cardholders should write an explanation of the business purpose on their receipt.  Cardholders should provide additional information to support the business purpose when an item lends itself to personal use, such as CDs, videos, meals, etc., or when the business purpose would not be clear to an external reviewer.  The cardholder also should list the attendees at business meals.

Can I contact U.S. Bank directly?

Yes, a cardholder may contact U.S. Bank for many reasons, including the following:

  • Inquiring about a transaction
  • Questioning a declined transaction
  • Reporting a card lost or stolen

U.S. Bank customer service can be reached 24 hours a day, 7 days a week at (800) 344-5696.  Outside the United States, call collect (701) 461-2010.

How do I pull a non-Cornell individual into the DV e-doc?

When searching for a non-Cornell individual, select the Payment Reason Code, and then enter the individual’s name – last name, first name with a space between the comma and the first name – in the Vendor Name field. If the vendor is not in the database, you must submit a request to add the vendor to the database as a new vendor.

How do I pull a faculty, staff member, or student into the DV e-doc?

For Payment Reason Codes J, M, F, B, X, P, and Z, follow these steps:

  1. Click magnifying glass icon () in the Payee ID field to search for a payee.
  2. Select the Payment Reason Code.
  3. Enter the first name in the Person First Name field and the last name in the Person Last Name field.
  4. Click search.

Note: The Kuali Identity Management (KIM) system is not functioning as detailed in the DV Standard Operating Procedure. Therefore, the faculty, staff member, or student may have to be added to the vendor database; otherwise, KFS might not return an "Inactive Payee ID" to the DV initiator, and the initiator will not be able to pull in the faculty, staff member, or student on the DV.

Try to pull the faculty, staff member, or student into the DV through the KIM system, and then use the Vendor Search feature to see if they have already been set up as a KFS vendor.

How can I facilitate a quick Foreign Disbursement Voucher (DV) vendor setup?

You can facilitate the process by having the foreign payee submit a completed IRS W-8 form to confirm that the vendor is foreign. If the payee does not complete the IRS W-8 form, you must provide the foreign address, and include any documentation showing the foreign payee's name and address. All foreign vendor requests are routed to DFA’s Tax Office after the Disbursement Voucher has been approved by the fiscal officer. Refer to Buying Manual section 205, Vendor Setup.

What is the best way to ensure that the PO gets handled quickly?

The most time consuming part of the purchase order process is the new vendor setup. You can facilitate the process by making sure you provide the e-mail address for the supplier when you submit an I Want Doc or a Requisition (REQS) e-doc. This makes it much easier for Procurement and Payment Services to contact the supplier quickly to begin the supplier registration process.

How do I determine if a receiver has been entered for my PO?

Check with your department administrator or BSC. They can check the line item in the PO and tell you if that item has been received.

How do I check on the status of a Requisition or PO?

You can check the status of a Requistion (REQS) or Purchase Order (PO) using either the Procurement Gateway or KFS.

From the Procurement Gateway

Go to the Procurement Gateway and login with your Cornell NetID and password, if necessary. The status of your orders is available on the home page under My Orders.

From KFS

Go to KFS and login with your Cornell NetID and password, if necessary. From the KFS Main Menu tab, under Custom Document Searches, select either Purchase Orders or Requisitions. Enter the appropriate information in the search field and click the search button. Select the appropriate PO or REQS from the search results.

The status is identified at the top and bottom of the e-doc, and more detailed information is available in the Notes and Attachement tab.

Top of the document:

Notes and Attachments tab:

How long will it take for my requisition to be converted to a purchase order (PO)?

Depending on the nature of the requisition and the dollar amount of the order, as well as whether the requisition has all of the necessary information, most standard orders can be processed within 24 hours of submission. There may be a delay when a supplier is not in the KFS vendor database, or when insurance, attachments, bid requirements, and single/sole source justification or other/additional approvals are needed. If you have questions, please contact Procurement Services at (607) 255-3804.

Whom do I contact to get help entering a requisition in KFS?

For help with Purchasing module e-docs, including Requisitions, Purchase Orders, etc., call us at (607) 255-3804.

Whom do I contact to get KFS training?

To sign up for KFS training, please visit the Training library.

What does “KFS" stand for?

"KFS" is the acronym for "Kuali Financial System."

How can I learn more about our procurement card (pcard) program?

To learn more about the pcard program, please visit our Credit Card Programs pages.

What is "e-SHOP," and how can I find out more about it?

To learn more about e-SHOP, please visit our e-SHOP pages, and review our e-SHOP FAQ.

Who are the preferred suppliers, and where can I find out more about them?

Preferred suppliers have participated in a negotiation process to implement a university-wide agreement, endorsed by Cornell Procurement and Payment Services to provide products, services, delivery, and customer service with the "best overall value" to Cornell. To learn more about the preferred and contract suppliers, please review the supplier table on our website.

Why do you have to put my purchase order request out to bid?

In accordance with university policy, we are required to bid any goods or services that have a total cost of more than $25,000 and when the purchase is not a single/sole-source situation. Please refer to Buying Manual section 402, Bid Solicitation and Exemptions (sole source).

Why do we need a price certification?

A price certification is needed when:

  • An order is over the $25,000 bid limit, and
  • A single/sole source justification has been submitted, and 
  • The supplier is not a preferred or contract supplier.

In compliance with policy, Procurement and Payment Services must verify that the purchase is, in fact, a sole source and that the pricing is reasonable and justified by the vendor (e.g., discount, NYS contract price, and so forth). Procurement and Payment Services’ role is to make sure that the university is paying the best price for goods or services.

Please refer to section 402, Bid Solicitation and Exemptions (sole source) of the Buying Manual.

For hotels, why do some purchase order get returned for the wrong vendor?

It is important to select the correct vendor number. Many hotels are owned by parent companies, and the parent company is selected in error. To make sure you select the appropriate vendor, make sure that the vendor name matches the location of the hotel.

For example, to select the Wardman Park Marriott use vendor 15650-1.

What is considered catering and what is required when I order food for meetings?

A caterer is a service provider who performs food preparation, event setup, delivers food, serves food or beverages, or cleans up food on Cornell-controlled property, including facilities owned by Cornell and facilities that may be rented or leased and only under Cornell’s control for the period of the event.

Catering should not be confused with simple delivery, when no service is performed on-site, i.e., pizza delivery.

Catering services require the issuance of a purchase order and proof of insurance, see Paying for Services section of the Buying Manual for further details. For a list of service providers who have insurance, see the Suppliers and Caterers with Insurance page.

Where can I find procurement policies and procedures?

See University Policy 3.25, Procurement of Goods and Services or the Buying Manual.

What are the requirements when ordering novelty items with university marks (i.e., name, logo, artwork or text owned by Cornell)?

Written permission must be obtained from the Cornell Brand Communications for the use of any Cornell-affiliated artwork or text. Departments are responsible for applying to use names, logos, artwork, or text owned by Cornell. For more information and an application, please visit the Cornell Brand Communciations website or refer to Buying Manual section 612, Use of Cornell Logo, Name and Insignia.

Why do we need insurance?

Cornell University requires that vendors who perform a service that may result in liability to the university meet certain minimum levels of insurance coverage. Vendors must submit evidence of adequate insurance coverage before performing work or services for the university. If you are unsure whether the intended service provider must provide proof of insurance, contact the Risk Management and Insurance.

A service is defined as an activity in which labor is the major factor and not merely incidental to the production, acquisition, and/or delivery of a good. Examples of services include hay delivery, catering, equipment repair, and web site design. For more information, please refer to section 405, Insurance Requirements of the Buying Manual.

When is insurance needed, and how much is required for a supplier doing business on campus?

Cornell requires that suppliers submit evidence of adequate insurance coverage before performing work or services on campus. For more information, see the Insurance Requirements section of the Buying Manual.

If my PO is under $25,000 but has attachments that must go to the vendor or require a signature, can I process the order as an automatic purchase order (APO)? If so, what should I do with the attachments?

No, you cannot process the order as an APO. 

Signature Required? Check the restricted box on the line item if any of the documents must be signed. In the Notes and Attachments tab of the I Want Doc or KFS Requisition, attach the documents (e.g., agreements, contracts, quotes, etc.), and enter a note indicating that the document needs to be signed. Procurement will review the attachments, sign the required document, and send the document with the purchase order to the vendor.

Attachments for vendor? If the attachments do not require review or signature by a procurement agent, you do not need to check the restricted box. To send a document to the vendor, you can attach the document to the I Want Doc with a note to send to vendor or to the KFS requisition and select Yes in the Send to Vendor column for each attachment. The document will be sent to the vendor when the purchase order is released. Once you process an APO, you are the agent for the purchase, and all attachments are your responsibility. If you have any questions, please contact Procurement and Payment Services at (607) 255-3804.

When is a single/sole source justification required?

According to University Policy 3.25, Procurement of Goods and Services and the Purchase Order Process section of the Buying Manual, single/sole-source justification is required for all purchases over $25,000 for all funds where competition may be restricted due to technical specifications, proprietary information, method of distribution, upgrades of existing equipment, etc.

How do I request a bid?

If you are considering soliciting bids for your purchase, we recommend that you consult with a purchasing agent. Bids are not required for purchases under $25,000. Procurement and Payment Services will solicit formal, written bids for purchases over $25,000. If using a preferred supplier, bidding may not be required. Please complete the Request for Competitive Bid Form, and submit it to procurement@cornell.edu.

What are the bidding thresholds and requirements?

  • $25,000 or less: Competitive bids are not required
  • $25,000 - $50,000: Procurement and Payment Services will solicit formal quotations from a minimum of three responsible suppliers
  • $50,000 or more: Procurement and Payment Services will solicit formal quotations from a minimum of five responsible suppliers

For more information, see University Policy 3.25, Procurement of Goods and Services or the Purchase Order Process section of the Buying Manual.

I want to cancel an order that I placed on e-SHOP. What should I do?

First, you will need to contact the vendor directly to cancel the order. Then, contact your BSC to inform them that the order has been cancelled. They have authorization to process cancellations. We are working to formalize this procedure.

How do I return an item that I purchased through e-SHOP?

There is no special process or ability to make a return of an item through e-SHOP. Please continue to use your current business process. If you are unsure of this process, please check with the appropriate supplier.

How do I set up default shipping information in KFS?

Shipping information is stored in KFS. If you place orders that generally go to the same delivery address, enter the delivery address on the KFS requisition and click the “set as default building” button. Your delivery address will now pre-populate in future requisitions.

If you place orders for people or organizations having different delivery addresses, you can enter the delivery address each time you place an order.

If the delivery address is usually the same, but the room number frequently changes, then enter your delivery address and leave the room number blank, and then click the “set as default building” button. You will then have a default delivery address stored in your KFS profile without an associated room number. You will need to enter the room number on each requisition.

Note: Many vendors do not print address line 2 on their shipping labels. For this reason, we strongly encourage you not to enter any information on address line 2.

How do I order restricted items?

We recommend placing these items on a separate requisition from non-restricted items. Restricted items are automatically routed to Environmental Health and Safety (EH&S) for approval. After approval by EH&S, these orders will route directly to the vendor or they will route to the fiscal officer for approval, depending on the dollar amount.

What should I do if I receive a lower price quote from a supplier than one that I see in the e-SHOP catalog?

If the quote you receive outside of the e-SHOP catalog is lower, use the "Non-Catalog Form" to place your order in e-SHOP.

Indicate the price that you were quoted outside of e-SHOP in the order description field along with any quote reference number. Electronically attach the quote to your KFS requisition and select Yes from the Send to Vendor column in the Notes and Attachments tab.

How can I remove certain items from my requisition? What happens to them after I remove them?

You can delete items or edit quantities. When you click the Calculate button before submitting, the Estimated Cost will be updated.

How do I check the status of a previously placed order?

  1. Click the Orders and Documents icon on the left side of the e-SHOP home page, and then click Search Documents.


     
  2. Select the search criteria, for example:

    1. Select Shopping Cart or Purchase Orders  from the drop-down list.

    2. Enter your name or NetID under Participant.

    3. Enter supplier name.

  3. Click Go.

  4. Click on Cart No. or PO No. for more details on your order. See the tabs across the page for different types of information associated with the order.

Is there a dollar limit for orders placed in e-SHOP?

There are no dollar limits imposed on orders placed through e-SHOP. All Cornell routing is dependent on your role as defined by your BSC. Your order will be sent directly to the vendor if it is under the dollar amount for your purchasing limit. All approvals will be done on the back-end of the transaction, i.e., the payment request for the invoice must be approved prior to payment being sent to the vendor. If your order is above the dollar amount for your purchasing limit, your order will be reviewed and approved by a fiscal officer in your BSC, based on their established business practices, prior to it being sent to the vendor. If the order amount is above the university's bid limit or the vendor's automatic purchase order limit, the order will be reviewed by a procurement agent.

Note: If your order requires additional routing, e.g., commodity review for radioactive materials, that routing will take place even if the order is under the purchasing limit.

After my order has completed the full approval process, how long will it take until a supplier receives my order?

It depends on the method that the supplier elects for receiving e-SHOP orders. If the order is sent via CXML, it could be received within a few minutes. If the order is sent via fax, it could take up to 15 minutes. In the rare event of a technical difficulty, a customer service representative at e-SHOP monitors to ensure that orders are delivered to suppliers within a few hours.

How do I add items to my Personal Favorites folder?

After you create a cart that displays the item you want to add to your Favorites folder, click the Select check box to the far-right of the line item. Then, use the drop-down box at the top-right of the cart and select Add To Favorites and click Go.

A pop-up box will be displayed showing existing folders in your Personal Favorites. Select the folder you want the item to be added to or create a new folder, and then click the Save Changes button. The item has now been added to the folder you selected under Favorites. For more detailed instructions, please refer to the WebEx tutorial on "Using Fast Tracks and Personal Favorites" on the e-SHOP Training page.

What are "Favorites"?

e-SHOP Favorites allow you to create and administer "Favorite Folders" to do the following:

  • Organize and keep track of all frequently ordered items.
  • Keep track of infrequently ordered items.
  • Attach Favorite Folders to a specific research project or a specific budget/grant assigned to or within the organization.
  • Select products from a favorites folder and move them to a cart with one click.

"Cornell Fast Tracks" contain the most frequently purchased items so that you don’t have to search for them.

Can I save an order in e-SHOP?

Yes, you can save orders before order submission. This is a recommended best practice. Building up the order volume before submitting the order helps to reduce administrative costs and reduces Cornell’s carbon footprint by consolidating deliveries, packaging, and printing of packaging slips.

How do I get back to e-SHOP from a punch-out site?

When you have finished selecting items from a punch-out site, follow the supplier's website instructions for completing your order. Continue with the checkout process to be returned to your e-SHOP cart. You may also return to e-SHOP at any time when you are in a punch-out site by clicking Cancel PunchOut in the upper-right corner of the screen.

When should I use a non-catalog form?

Use the non-catalog form when an item carried by the supplier is not included in the e-SHOP catalog:

  1. Include an accurate price in the "Price Estimate" field.
  2. Include the catalog number of the product in the "Catalog No." field. If a catalog number is unavailable, please note "unknown" in this space.
  3. Provide an informative description. Be sure to elaborate here if the catalog number is unknown.

Use the non-catalog form when you have received a special quoted price for an item included in the e-SHOP catalog:

  1. Using the non-catalog order form for a special price allows you to enter the special price, which will be shown on the purchase order (PO) to the supplier.
  2. Complete a separate form for each line item on the quote for accurate invoice processing.
  3. Enter the quote number with the product description so that it prints on the purchase order.

Attach the quote to the KFS requisition in the Notes and Attachments tab. Be sure to select Yes from the drop-down list in the “Send to Vendor” column.

Can I split a charge in e-SHOP among multiple accounts?

Yes, one of the benefits of e-SHOP is the ability to charge multiple accounts per order or per line to avoid cost transfers later in the transaction process that create unnecessary work for Cornell business offices.

How are charges made in e-SHOP?

Each supplier submits invoices to Cornell for the goods or services purchased. Your BSC has given you pre-authorization in e-SHOP, which allows you to make these charges.

I am an existing user and have gone through training, but I want to get more training. What should I do?

If you are an existing user and would like to get more training, we recommend that you take the online tutorials. This is a convenient way for you to manage learning at your desktop on your own time. If that is insufficient, please email us at e-SHOP@cornell.edu.

Will training be provided for using e-SHOP?

Yes. All e-SHOP users should take the "Using e-SHOP" tutorial (KFSPUR-400eSHOP-Tutorial). See Purchasing Tutorials for instructions. In addition, we offer several brief webinars on a variety of e-SHOP features. Please visit the e-SHOP Training page.

I forgot my password. What should I do?

Your login is based on your Cornell NetID login. If you have forgotten your password, please contact CIT at https://netid.cornell.edu/NetIDManagement/.

How do I get access to e-SHOP?

The shopper role is automatically available to any individual with a valid Cornell NetID. This role allows users to browse supplier catalogs in e-SHOP and to create shopping carts. To complete the order, these carts must be assigned to an “e-SHOP User.” The e-SHOP User role is granted by a BSC using the Kuali Security Request (KSR) e-doc. Contact your BSC if you would like the e-SHOP User role. For additional information visit the KFS Access Requests page in Confluence. 

How can I get regular updates on e-SHOP?

To subscribe to the electronic mailing list (e-list) for e-SHOP users, please visit http://spendviz.dfa.cornell.edu/customer/, where you can manage your email preferences. You can also email Procurement Services to be added to the e-list. The e-list is another way that the eBusiness team keeps the user community updated on the e-SHOP related events.

How do I get help?

There are several ways to get help with e-SHOP.

  • If you have questions regarding placing or approving orders, you can refer to the tutorials on the e-SHOP Training page or to the Quick Reference Guide (PDF, 237 KB).
  • For technical issues or for additional help, send an email to e-SHOP@cornell.edu or call Procurement at (607) 255-3804.
  • Any workflow or order approval questions should be directed to your FTC/BSC.
  • Online field help is also available within e-SHOP by clicking on the field name. Help text will display in a pop-up box on the screen.
  • Within e-SHOP, click on the book icon () to view training.
  • Within e-SHOP, click on the question mark icon () for system help.

How are suppliers added to e-SHOP?

To be considered for inclusion in e-SHOP, a supplier must have a contract with Cornell. From this group of suppliers, inclusion in e-SHOP is based on strategic fit with the needs of the Cornell community, purchase volume, number of transactions, and other criteria as determined by Procurement and Payment Services in consultation with the user departments and business service centers (BSCs).

When I search for an item, I get too many choices. How can I limit my search to get a more manageable number of results?

At the top of the e-SHOP home page, enter your keyword, e.g. scanner, in the Shop field and click Go.

If the search returns too many results, there are several ways to refine your search:

1.  On the left side of the search screen, you will see Filter Results, which allows you to limit results by Product features, Supplier, Supplier diversity, Category, Packaging, and Manufacturer. Clicking on any of the links will reduce your results.

2. Next to the field name Shop, there is a drop-down list that allows you to limit the categories searched. In the example below, you can limit the search for scanners to Office/Computer.

3. Below the keyword search field, click advanced search.

In the larger advanced search box, you have a number of options to narrow your search. For example, if you enter card scanner in the All of These Words field, you will get 14 items in your search results. If you enter card scanner in the Exact Phrase field, you will only get 5 items in your search results.

Does the search function pull up information from all of the suppliers on e-SHOP, or are there limitations?

The search feature works with hosted catalogs. These search results include product description, pricing, and vendor name. Additionally, these results can be compared. We are in the process of adding hosted catalogs for all punch-out sites to improve the search results.

When I use e-SHOP, will I be able to see pictures of the items I am ordering?

Most punch-out sites do include pictures, but some of the hosted catalogs do not. The hosted catalog images will depend on the suppliers’ choices and technical capabilities.

Can I compare items (e.g., cost, size, quantity, etc.) using e-SHOP?

Yes. For hosted catalogs only, e-SHOP offers a product comparison feature that allows you to select products from the Search Results page, and compare them side-by-side on the same page.

From the Search Results screen, select Compare to invoke a side-by-side comparison of the selected products.

 

Search results do not include punch-out sites; punch-out searches must be performed individually.

Will I get special Cornell pricing using e-SHOP?

Yes. A benefit of using e-SHOP is that Cornell's negotiated price discounts are automatically displayed, so there is no need to call the vendor to find out Cornell's pricing. Furthermore, using e-SHOP reduces Cornell’s carbon footprint by eliminating the need to use printed catalogs, because catalog items are easily accessible online, with detailed descriptions provided.

What are "non-catalog" forms?

"Non-catalog" forms are used to place orders for items that are not in the hosted catalogs or punch-out sites. Generally, a non-catalog form is used to place an order when you have a quote from a supplier. The generic non-catalog form can be used to place orders with any e-SHOP vendor.

What are "punch-out" sites or catalogs?

“Punch-out” sites exist on the supplier’s website and reflect Cornell’s negotiated pricing. From the punch-out catalog, you can browse items, add items to your shopping cart, and then submit or transfer your cart to e-SHOP to complete the order. It is just like going to the supplier website from anywhere else, except that it is set up for negotiated Cornell pricing and our terms and conditions of purchase. Note: The search functionality in e-SHOP does not retrieve information from punch-out sites.

What are "hosted" catalogs?

"Hosted" catalogs are a listing of goods available from supplier. The information is provided by the supplier in a standardized format to allow for easy searching, price comparison, and ordering across vendors. Users will not be able to determine product availability from a hosted catalog and should contact the supplier after issuance of an order if the items are time-sensitive.

Why use e-SHOP?

For Cornell users

  • Ability to create orders from multiple suppliers in one transaction that will result in separate purchase orders
  • Access to convenient shopping
  • Single login and interface for all punch-out and hosted supplier catalogs
  • Electronic requisition order form pre-populated with your profile information
  • Easy access to contracts for the best price, quality, and service
  • Most up-to-date catalog information
  • Fast ordering using "My Favorites"
  • Faster turnaround times for orders
  • Completion of order at time of placement, with no additional documentation required
  • Fewer mistakes in ordering

For Cornell University

  • Greater institutional savings by aggregating and leveraging university-wide transaction volume into supplier contracts
  • Faster turnaround times for orders and payments to suppliers
  • Simpler, streamlined procurement process for the Cornell buying community
  • Electronically stored and centralized documentation of purchases
  • Robust data on items purchased which can be used in the development of Cornell’s contracts

For Business Service Centers and Department Administrators

  • Workflow routing and approval processes enhance financial management
  • Ability to easily split charges among accounts when required
  • Fewer invoice errors due to upfront collection and validation of billing instructions
  • Fully integrated with KFS with direct accounting and workflow approval
  • Centralized storage with easy access to all procurement and payment information

What is e-SHOP?

e-SHOP is a web-based requisitioning tool developed by SciQuest that gives Cornell purchasers a one-stop "shopping cart" for ordering a full range of goods and services. e-SHOP makes it easy to shop with preferred and contract suppliers; is integrated with Cornell’s financial system, the Kuali Financial System (KFS); allows users to do business directly with suppliers under a set dollar amount, e.g., $1,500 or $5000; and routes larger orders to approvers business service centers, or Procurement Services, as required.

Whom do I contact if I would like an estimated annual income projection for budging purposes?

Contact Betsy McMullin, (607) 254-1598.

Whom do I contact if I have questions about my monthly income?

Contact Betsy McMullin, (607) 254-1598.

I noticed that there are assets labeled "Combined Endowment – Fixed Income," and "Combined Endowment – Equity." What types of funds do these represent?

Cornell has created mutual funds that meet the objectives of the accounts that are invested in these vehicles.  The benefits gained by this strategy are investment diversity in the portfolio without the need to individually invest each separate account.

Can our department receive a statement of holdings for the Separately Invested True Endowment or Fund Functioning account from which we receive the income?

Yes, we can provide this to you as often as you like.  Please contact Betsy McMullin, (607) 254-1598, in Investment Operations unit of the Treasurer’s office, and she will assist you in developing a package that suits your needs.

What is needed to request a vendor in KFS?

There are two types of vendors in KFS: Purchase order (PO) and disbursement voucher (DV) vendors.

PO Vendors

Procurement and Payment Services staff members are the only individuals who set up PO vendors. To set up a PO vendor, Procurement needs the vendor’s contact information (the vendor's name, email address, physical address, attention name, city, state, zip code, and fax number). Please complete these fields in the Vendor tab on the Requisition e-doc. Additional contact information for the vendor, i.e., information for which fields do not exist in the Vendor tab, should be entered in the “Note Text Field” in the “Notes and Attachments” tab. This includes the telephone number and any other pertinent information.

Tip: Be sure to provide an email address for the vendor, because this is the best contact method for Procurement to use. If you do not provide an email address, the process may be delayed. Procurement may contact you for the email address or return the requisition to you so that you can enter that information.

DV Vendors

For Domestic Vendors: Use the Automated Vendor Form (AVF) to request a new domestic DV vendor. Refer to the Automated Vendor Form Instructions for details. It is no longer acceptable practice for you to request a form W-9 from a domestic DV vendor unless Procurement tells you to do so.

For Foreign Vendors: Foreign vendors are not eligible to use the AVF at this time. Request the appropriate form W-8 from the vendor and set the vendor up manually.  Refer to Vendor Registration and Setup for more details.

What are the requirements for a new supplier to be entered into e-SHOP?

The supplier must have products or services that can reside in a hosted catalog or punch-out site, and the technical capability to work with SciQuest. All e-SHOP suppliers must have a formal contract with the university prior to inclusion in the e-SHOP marketplace. These contracts are established either by competitive bidding or through negotiation with a Procurement Services strategic sourcing agent. In addition, the vendor must sell a high enough volume of products to warrant the time and expense required to set them up in e-SHOP, as well as meet the criteria established by the sourcing agent for that commodity. See a listing of agents and their commodities.

How do I search for a vendor in KFS?

To search for a vendor, click on the Vendor link in the Lookup and Maintenance e-docs section on the KFS Main Menu.

You can search for a partial vendor name by using a “wild card” search – place an asterisk (*) before and after the keyword. In addition, KFS allows you to search by an alias name that may be associated with the vendor.

Please make sure you select the correct vendor when there is a parent vendor and a division of the vendor (also referred to as child) returned in your search results. The parent has the vendor #xxxxx-0 and the divisions will have the same vendor number, but a different suffix, e.g. 12345-0 is the parent and the  division is 12345-1, etc.

How do I search for commodity codes?

If the commodity code does not automatically import into the requisition e-doc from e-SHOP, click the lookup button (the magnifying glass icon) in the commodity code field. The Commodity Code Lookup screen will appear. Use the directions above for searching in the Commodity Code Description field. When a list of possible commodity codes is returned, choose the one that most accurately describes the item being purchased. Be sure you click on Return Value and not the code itself.

How do I search for something in KFS? What are "wild cards"?

A KFS lookup tool is designated by a magnifying glass icon ( ).

In any KFS lookup screen, the best way to find information is to enter a keyword, e.g., tiger. In KFS, the wild card is an asterisk (*), and it is used in the search string. When searching, place an asterisk before and after the keyword(s) to find items that include the keyword(s), e.g., *tiger*. Remember that the less information entered into the search fields, the greater the search results.

Click the search button at the bottom of the page.

A list of results will appear at the bottom of the page. Click “return value” next to the item that you want, and the e-doc will be populated automatically. Note: If you get a lot of returned search results you can limit the amount by entering addition search criteria or keywords, e.g. *siberian tiger*.

Additional ordering tips

  • Information entered under the Additional Charges tab does not print on the PO. At this time, you will need to add any additional charges as line items on the KFS Requisition. This includes freight, trade-in, discounts, and miscellaneous charges.
  • At this time, line-item descriptions cannot be more than 254 characters in length.
  • Each time you amend a PO or copy a requisition, KFS creates a new and different e-doc number. Be sure to review all the related documents in the View Related Documents tab to understand the status of each e-doc.
  • The information entered in the fields below the Method of PO Transmission relates to the actual ordering department, not the vendor. Ensure this information reflects the person the vendor should contact regarding the goods or services listed in the purchase order.
  • The “Notes and Attachments” tab provides the latest up-to-the minute status on a PO (including vendor setup status).
  • Do not attach an IRS Form W-9 or W-8 to your KFS Requisition or PO.  These forms contain confidential information. By attaching them to requisitions or PO’s they becaome viewable by anyone who has access to view requisitions or PO’s in KFS.
  • Do not attach an invoice to your KFS Requisition or PO. Attaching an invoice does not cause the PO to route to Invoice Processing. The invoice will only be paid if it is sent to Invoice Processing – P.O. Box 4040 or DFA-4040_invoice@cornell.edu.
  • If your e-SHOP order is greater than $500 (or greater than $1500 for those having the e-SHOP Super User role), but less than $10,000 (the Automatic Purchase Order limit), it will go directly to the vendor after fiscal officer approval, barring any other necessary approvals, e.g., Contracts and Grants or Commodity Reviewer approval.

Can I stipulate a specific delivery date for my e-SHOP order?

No, you cannot do this on your purchase order. The field is present on the requisition, but it is for informational purposes only. It is not transmitted to the vendor. If you want to stipulate a specific delivery date, you should contact the vendor directly and give them your delivery requirements.

Do some vendors require minimum order amounts?

Yes, certain vendors have established minimum order requirements based on contract negotiations to get the best pricing for Cornell.

How do I send notes or attachments regarding my order to the vendor?

Vendor notes entered in the Notes and Attachments tab on the requisition are not transferred to the PO in KFS at this time. If you have notes to the vendor, you should include the notes in the Notes to Vendor field or in the line-item description (character limit is 254 characters per line item). If the notes are greater than the 254 character limit, enter the notes on a document and include it in the Notes and Attachments tab as an attachment with the requisition and select Send to Vendor.

Please be aware that if you attach a document to the requisition, you must include a note with it. In addition to any note you want sent to the vendor, you should also use the note field to let Procurement Services know that you want the note and/or attachment to be transmitted to the vendor.

How do I place orders with Wegmans and AAA?

Non-catalog suppliers are no longer available in e-SHOP. Simply create a standard KFS Requisition. In some instances, (e.g., Wegmans), a procurement card may be used; however, catering and individual travel are prohibited transactions for procurement cards.

Which fields can I change? Which ones should not be changed?

When a requisition is created from an e-SHOP cart, a user must not key in additional items, because this will cause the PO to fail.

The fields that will require your attention are the accounting line field, the commodity code field if it is not pre-filled, and your delivery address if you have not previously set the default.

The Explanation field is available for your business purpose. This field is populated with the information you entered in the e-SHOP Business Purpose field. You may edit this information on the KFS requisition.

What is the receiving process for e-SHOP orders?

Each =BSC has its own process for receiving verification. Please check with your BSC.

Where do I find information about orders that I have placed?

You can find information about your e-SHOP orders in your e-SHOP action items. The Action Items box on the e-SHOP home page has a line called My Orders. Clicking on this link will give you a list of orders that have recently been placed. Clicking on the order will provide detailed order information.

How do I know that my order has been received by the supplier?

Procurement Services has requested that e-SHOP suppliers provide a confirmation of all orders via e-mail to the KFS initiator for all orders. You may also contact the vendor directly to make sure they have received your order. You should not contact the Helpline as we can only see that the order was transmitted. We cannot verify that the vendor received it.

Why are some items blocked or unavailable in e-SHOP?

Some items in e-SHOP may be reserved to be purchased through a single, preferred supplier. In these instances, the specific item will be blocked from being purchased from non-preferred suppliers. For example, the preferred supplier for toner is The Computing Center and, therefore, you will not be able to purchase it from W.B. Mason.

Where do I find my KFS action list, and how is it used?

The “action list” button is found on the top, left-hand side of the KFS Main Menu screen.

In KFS, all e-docs routed to you through workflow will appear in your action list, as well as any e-docs that you have started and saved. The “Status” column will tell you where the e-doc is in the workflow. The “Action Requested” column will tell you what you need to do with a specific e-doc.

What are the character limitations for these fields on the KFS requisition?

  • Description – 40
  • Explanation – 254
  • Address 2 – 45
  • Item description – 254

It may be necessary to abbreviate some information to ensure that all information is entered.

Which internet browser should be used when accessing KFS and e-SHOP?

Mozilla Firefox Internet browser should be used to access KFS. If you use a Macintosh, you should never use Safari, as this browser is known to cause problems with KFS and e-SHOP. For more information, see the KFS Browser Requirements page.

What is involved in setting up a PO vendor in KFS?

  • Information is sent to Procurement Services via KFS on the Requisition.
  • Procurement Services contacts the vendor by e-mail to request that the vendor complete an Automated Vendor Form (AVF) or Supplier Information Form and IRS Form W-9 or Form W-8. The vendor must complete and submit the AVF or complete the paper forms fully, and sign (if applicable) and return the forms to Procurement Services by fax or U.S. mail for processing. Because the tax documents contain sensitive information, they must not be emailed to Procurement Services.
  • Domestic vendors will be sent temporary login credentials to complete the online AVF.
  • Foreign vendors will be sent a link to the Supplier Information Form and W-8 forms.
  • Once the accurately completed forms are received in Procurement Services, a Procurement Services staff member enters the information in the Vendor e-doc (PVEN) in KFS.
  • If the paper forms are submitted, the Supplier Information Form and IRS Form W-9 or W-8 are scanned and attached to the PVEN. (If the AVF is submitted, no attachments are required.)
  • The PVEN is routed for approval within Procurement Services.
  • Once the vendor has been approved, KFS automatically assigns a vendor number to the PVEN.
  • The contract manager then uses the vendor number to pull the vendor record into the Requisition to continue the PO approval process.

How do I enter the delivery address in a requisition e-doc?

In the Delivery tab, click the lookup button (magnifying glass) on the “Building” field. The Building Lookup screen will open. Search for the Building Name. In the search results, click “return value” next to the correct building. The building name and address will be returned to the requisition e-doc. Room Number is also a required field.  You must either enter the correct room number in the “Room Number” field, or use the lookup tool to search for the active room numbers in the building.

If the address chosen is the most frequent delivery address for you, click the “set as default” button to have this address entered automatically in each requisition e-doc that you generate.  If you enter the room number prior to clicking the set as default button, the room number will be saved as part of the default address.

If the building you want is not found in the building lookup, click the “building not found” button, and enter it manually. Please be sure you have used the correct search techniques before you enter the address manually.  This is important because many of Cornell’s suppliers receive their orders electronically and their systems look for the associated address codes. Use only a short search string with wildcards on either side of your keyword, e.g., to find buildings in the East Hill Plaza area use *east* or *east hill*.

Entering a free-formed address will often require the supplier to enter the order manually and may slow the shipment of products.

If your building is not included in the building table, you can contact the Procurement Services Help Line at (607) 254-5300 to request that it be added to the table.

How do I look for or change a delivery address?

The entire KFS address table is searchable by clicking the lookup tool (magnifying glass) in the delivery field of the KFS requisition.

If your building is not included in the building table, you can contact the Procurement Services Help Line at (607) 254-5300 to request that it be added to the table.

Can I do a Purchase Order Amendment (POA) to an e-SHOP order?

No, you may not amend an e-SHOP order. This will cause an error.

If the order is still in the requisition stage, you may cancel it yourself and create a new requisition to include the change.

If you wish to cancel the entire Purchase Order (PO), first, contact the vendor directly to let them know, then request that your BSC void the PO.

If you have already received part of your order and wish to cancel the remaining items on the PO, you must first contact the vendor directly to let them know, and then request that your BSC close the PO.

Note: If you need to change the account on your e-SHOP order, it must be done by the fiscal officer when the Payment Request routes to them for approval. If your order was placed via a standard PO, then the account can be changed via a POA, but the transmission method must be changed to “Do not send.”

Is it possible to make a payment arrangement on my past-due account?

Your collection representative would need to review your specific circumstances to determine if your past-due account is eligible for an arrangement. Please contact your representative to discuss your options. Please note that university services, including registration, transcripts, and diplomas will be withheld until payment in full is made.

Am I eligible for deferment, and how do I apply?

Deferment is a period when borrowers can stop making payments on their student loans, and interest will not accrue for Perkins and university loans. Eligibility for deferment differs for each loan type. Borrowers should review their loan documentation or contact their lenders to determine eligibility. Borrowers are responsible for checking with their college registrar's office to verify if they report enrollment status to the National Clearing House. If so, you do not need to complete a form. If not, you may print a deferment form, and have it verified at your university's registrar's office. Please feel free to contact the Student Loan office at (607) 255-7234 if you have any questions.

My address has changed. Whom do I notify?

You are required to notify all lenders whenever your address changes. Please update your address through Heartland ECSI or by calling an ECSI customer service advocate at (888) 549-3274. If you have a Direct Stafford or Plus Loan, contact the Direct Loan Servicing Center at (800) 848-0979, or update your information online at www.dlssonline.com.

I need to analyze the financial data in ways that are not available using the new financial dashboards. How can I perform my analysis with Brio?

Another Oracle tool called Answers allows more ad hoc query capabilities, and will be made available to a number of unit-level individuals. Two important things to understand about Answers is that is does not allow data modeling (like Brio Designer), and queries can only use data that exists within KDW (so it if data has not been modeled yet, it is not accessible by Answers).

What is KDW-Prime?

KDW-Prime is a copy of KDW, but without any labor detail. This was made available by CIT, and supported by DFA, as an interim solution for units who have developed, and now need to remediate, local reporting systems using Brio Designer. The long-term objective is to transition to using the new OBIEE+ tools. Brio Designer users can request access to KDW-Prime by e-mailing Sarah Christen.

My unit has created a lot of other reports (besides the standard monthly accounting reports) using Brio. How can we continue using these reports if Brio is no longer available?

While Brio (Hyperion Interactive Reporting) is no longer being used to deliver monthly accounting reports, the tool itself is still available. A copy of the data warehouse (without the labor detail) called KDW-Prime can be used by Brio Designer users to remediate local reporting systems.

How will units meet their business needs for ad hoc query if Brio is no longer used?

The new tools are very interactive and allow users to “query” their financial information in a number of ways – right on the dashboards, without having to write their own ad hoc queries.

Can units continue to use Brio in KDW?

Brio (Hyperion Interactive Reporting) will no longer be used to deliver monthly accounting reports. Financial information will now be delivered using Oracle Business Intelligence Enterprise Edition (OBIEE+) dashboards.

What is KDW?

The Kuali (Financial) Data Warehouse (KDW) replaces the Accounting Data Warehouse (ADW) as the repository of financial data, beginning in fiscal year 2011-12, with the implementation of the Kuali Financial System (KFS).  

I am trying to help someone who is getting a "not authorized" message. How can I check to see if this person has access to KFS?

There are two ways to see what roles a person has in the system. If you are a KFS User, go to the Administration tab, then in the System panel. Under the Identity header, you will see "Person, Group, Role..." From there, choose one of these methods:
 

  1. Click on Role. In the fifth selection box down (Principal Name), enter the person's NetID, and then click Search. In the the third column of the results, Role Name shows which access, if any, the person has. If no results are found, the person has not been set up with access. More information about the different roles and how to request access is available on the Get Access page.
  2. Click on Person. In the first selection box (Principal Name), enter the person's NetID, and then click Search. In the first column of the results, click on the Principal ID. In the window that appears, click Show on the Membership tab. Either Hide or scroll past the Groups to the Roles section to see what role names the person has.

What do I do if I get an error that reads, "kfs-prod:the KFS Form you were using:Could not open OJB PersistenceBroker..."

You may see an error that reads something like, "kfs-prod:the KFS Form you were using:Could not open OJB PersistenceBroker; nested exception is org.apache.ojb.broker.PBFactoryException: Borrow broker from pool failed, using PBKey org.apache.ojb.broker.PBKey: jcdAlias=enWorkflowDataSource, user=null, password=..."

This is a Known Issue. Please report this condition to the KFS Help Desk immediately (you can submit the Incident Report). Unfortunately, you will likely need to redo your e-doc.

What does it mean when something is "locked"?

In the legacy world, applications like JEMS and the Payment Request System were completely separate applications from the actual financial system on the mainframe. KFS is different in that we are processing our transactions in the live production system. As a result, occasionally you may be trying to make a transaction using an item (e.g., an account, vendor, etc.) that someone else is also working on, thereby "locking" that item. When this happens, you will not be able to save or submit your e-doc, but you can resolve the situation by doing the following:

  • Make note of which document is locking yours (the error message should tell you this).
  • Open a new browser window and search for that document.
  • Review the route log to see what actions are pending.
  • Call the person who needs to take action on the e-doc, and request that they approve it.

This should release the "lock" and allow you to complete your document.

How is the address information updated that I use to reimburse faculty, staff members, students, and alumni?

The Disbursement Voucher uses address information maintained in Workday and PeopleSoft as the address for reimbursements to faculty and staff members, alumni, and students. The home address is used for faculty, staff members and alumni. Any address information is updated by the employee through Workday.

The address used for students is the best address we have on file in PeopleSoft. Any address is updated by the student using Student Center, a self-service application.

When do I need to set up a student as a vendor?

If the payment is taxable, the individual must be set up as a vendor. Prizes, awards, and stipends require vendor setup, even if the individual is a Cornell student.

When I'm creating a Disbursement Voucher, and I search for the Payee ID, why do I sometimes see no "return value" link next to the vendor in the search results?

Currently, there are two payee types - "Vendor" or "Employees Students Alumni" - and the payee type must be valid with the Payment Reason you selected. For example, if you selected Payment Reason O - Honoraria and put an employee's last name in Person Last Name, the name would be returned in the search results, but there would be no "return value" option. This is because the individual is the payee type of "Employees Students Alumni," but this payment reason only allows payee type of "Vendor." So, if you don't see "return value," make sure that you are searching on Vendor Name when the payment type indicates that only payee type of Vendor is valid. Conversely, if the payment type indicates only the payee type of Employees Student Alumni is valid, then do your search using the Person Last Name.

When I search for the Payee ID while completing a Disbursement Voucher, I get the message, “Vendor is the only valid Payee Type for Payment Reason X - Xxxxxxxx.” What does that mean?

Currently, there are two payee types: "Vendor" or "Employees Students Alumni." This message is telling you which type of payee you can use with the Payment Reason you selected.

Why can't I access the Payment Request on the KFS portal?

It's an unfortunate coincidence. What we used to call a Payment Request is actually a Disbursement Voucher (DV). The DV is available in the Financial Processing e-docs section on the KFS Main Menu tab. In KFS, the payment request function is actually the invoice payment that follows a purchase order, and only staff in the central Accounts Payable office can access this.

When should I use a Distribution of Income and Expense vs. an Internal Billing e-doc?

An Internal Billing (IB) e-doc records the sales of goods or services between units. The billing of these costs would typically include some overhead costs. This document is restricted to internal object codes to allow the university to eliminate internal entries from our financial report.

A Distribution of Income or Expense (DI) e-doc is used when you are sharing costs.

How can I determine why my document is out of balance?

If you get an error message stating that your document does not balance, you can determine where the error exists by viewing the debits and credits you entered in the e-doc. Take the following steps to review your entries:

  1. Save the e-doc
  2. View your entries using one of the following options:
  • Option 1: Review the entries on the General Ledger Pending Entries tab
  • Option 2: On the KFS Main Menu tab in the Balance Inquiries section, select General Ledger Pending Entry. Enter the document number for your document and click search, and then find the error using one of the following methods:
  1. Review the debits and credits in your browser window
  2. Export the results to an Excel document, and then filter the document to remove all of the cash offset lines (object code 1000). You will now have a document showing the rows of debit (D) and credit (C) lines that you entered

No matter how you review your results, your debit and credit entries must balance.

How does KFS handle the business need to allocate a sponsor’s “broad budget” to discrete line items (aligned with the overall budget)?

Units can reallocate using line-item budgets, including monthly line-item budgets, consistent with the overall award.

How does KFS handle the “allocation” of budgets from the Contract Control Account to other accounts?

Subsequent accounts (either sub-accounts or project-related accounts) will be created primarily by the unit. Budgets will be allocated to project-related accounts by Sponsored Financial Services (SFS), while a unit can allocate budget to a KFS sub-account as necessary. SFS will, however, create a KFS sub-account for a new sub-recipient agreement and allocate the budget accordingly.

What will Kuali Coeus (KC) impact sponsored accounts and their associated budgets?

The development and implementation of the Kuali Coeus Award module will integrate with KFS will support the automatic creation of the Contract Control Account and the award budget.

Who can initiate and approve Budget Adjustment e-docs for sponsored accounts?

The Initiator role for the Budget Adjustment e-doc and the delegated fiscal officer can reside outside the BSC.

How will new (post-July 1) sponsored accounts and their associated authorized budgets be entered into KFS?

The initial account (a.k.a., the Contract Control Account) will be set up by DFA’s Office of Sponsored Financial Services (SFS) - not by the unit - and established upon distribution of the agreement. Once the account is approved, the budget is entered via the Budget Adjustment e-doc and will route to the delegated fiscal officer (FO). Please note that sponsored budgets are entered as a current budget and are not a base budget adjustment.

How will sponsored budgets be converted from legacy to KFS?

The conversion is part of the central conversion process and requires no unit-level action. Please note, however, that...

  • Budget activity for sponsored budgets, cumulative through May close, will be converted and available as of July 1 or shortly thereafter.
  • June budget activity, which may include new budgets and/or modifications, will be loaded after we close our legacy system for fiscal year 2011 (scheduled for the last week in July 2011).

What is a "chart code"?

Because KFS was designed for colleges and universities, there was a need for each campus (e.g., individual schools in a state system) to have its own chart of accounts. For Cornell, we mostly will use the Ithaca (IT) Chart.

Which accounts have inception-to-date reporting?

APFEDL Federal Appropriations
ARRAFD ARRA: Federal
ARRANG ARRA: Non-Governmental
ARRANL ARRA: NY Local
ARRANY ARRA: New York State
CGFEDL Federal
CGGIFT Sponsored Gifts
CGNGOV Non-governmental
CGNYSL New York State Local
CGNYST New York State
CGOTGV Other Government
CGPREA Pre-Award
CGPROG Program Income
PLCIP Construction in Progress
PLSUCF SUCF

What’s the difference between all of the balance inquiries in KFS?

There are three main ways balances are presented in KFS:

  • Cash Balances are somewhat similar to today’s account balances in that, generally, revenues increase cash and expenditures decrease cash. Surpluses from prior years would be reflected as cash balances that carry forward. The reason that cash balances in KFS are not exactly the same is that not all revenue and expense transactions are actually cash transactions. For example, when revenue is generated by extending "credit" (accounts receivable), there is no increase to cash until the receivable is paid.
  • Available Balances are based on budgeted, less actual activity, and can be viewed by object code (Available Balances) or in summary (Balances by Consolidation) based on the object code consolidation codes.
  • General Ledger Balances provide the beginning balance, and monthly and current-year total activity by object code.

What are inception-to-date (ITD) balances?

Inception-to-date (ITD) balances represent the total activity, both actual and budgeted, that has occurred since the start of a project. The ITD is most commonly used for contract and grant management and reporting, but is also used for capital projects.

Will the account balance for department accounts in the financial dashboard be calculated identical to legacy?

Yes, the calculation for account balances for department and other non-sponsored accounts is based on opening fund balance, plus current year revenues, less current year expenditures (including encumbrances).

Will the account balance for sponsored accounts in the financial dashboards be calculated identical to legacy?

Yes, the calculation for “sponsored” account balances is total budget (even if it spans multiple years), less total expenditures to date, from inception of award, and including transfers and capital asset acquisitions.

Where will I be able to find the account balances at I am accustomed to using?

Account balances similar to legacy accounts balances are calculated and delivered via the “Account Balances by Organization” dashboard.

When will all of the policies be written?

When the UPO was first established, the UPO consulted with the university vice presidents and deans to accomplish the initial charge of identifying all university policies that do or should exist. A list of these policies, the University Policy Library Table of Contents, was compiled. It contains nearly two hundred policies. Because of the large number of potential policies and the nature of the process, it is very difficult to predict an "end date."

What do I do if I receive the error message, "AuthorizationException: user 'xx##' is not authorized to take action 'inquire' on targets of type 'xxxx'?

The "permissions" are set up to enable e-SHOP users to use the look-up and return functions for various items like chart, account, building, vendor, commodity code, etc.). Usually, the information returned in the search is sufficient to allow the user to make the appropriate selection (by clicking on "return value"). Currently, however, e-SHOP users (and other individuals who are not KFS users) cannot perform a direct inquiry on the actual value (by clicking on the value itself). If you receive this error, just close the Incident Report page, and continue your transaction. Please do not submit the Incident Report - the application is working as it should (though perhaps not the way we would like it to work). If you are unsure that you have selected the right value, please contact your in-house expert for guidance. If you believe that you actually should have the KFS user role (which is required to create other types of transactions other than e-SHOP purchases), please follow the KFS access instructions.

I was authorized to use e-SHOP before. Why am I no longer authorized?

When we loaded users and their access rights into KFS, we used a snapshot (around the end of April) of existing e-SHOP users. If you were granted access to e-SHOP in May or June 2011, it is possible that your access was not converted to KFS. You will need to contact your unit's authorizers to reestablish your e-SHOP access. See the list of approved authorizers by business service center.

Also, please remember that your old e-SHOP login and password are no longer valid. You now must use your Cornell NetID and password.

Why can't I process a requisition on an expired account?

There is a business rule in KFS that prohibits users from creating Requisitions (REQS) on an expired account. If you receive this message, check first to ensure that the purchase is allocable to the correct account and that the expiration date is correct.

If you're using a Contracts & Grants account, has the project been extended? If the project is continuing, confirm that an extension has been requested of the sponsor and, if so, edit the account to remove the expiration date. If the account has truly expired, purchasing supplies is not expected to occur.

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