In the legacy world, applications like JEMS and the Payment Request System were completely separate applications from the actual financial system on the mainframe. KFS is different in that we are processing our transactions in the live production system. As a result, occasionally you may be trying to make a transaction using an item (e.g., an account, vendor, etc.) that someone else is also working on, thereby "locking" that item. When this happens, you will not be able to save or submit your e-doc, but you can resolve the situation by doing the following:
- Make note of which document is locking yours (the error message should tell you this).
- Open a new browser window and search for that document.
- Review the route log to see what actions are pending.
- Call the person who needs to take action on the e-doc, and request that they approve it.
This should release the "lock" and allow you to complete your document.
