Division of Financial Services
Tools Library
Exception Ordering for Computers
Dell is Cornell's preferred supplier of Windows-based desktop and laptop computers and the primary source for four basic configuration options, which are available at the discounted prices only through e-SHOP.
If one of Dell's four available configurations does not meet your needs, contact your IT Service Group (ITSG) representative who will assist with a custom configuration. The form is no longer necessary.
If you have any questions regarding this process, please contact Jay Porter at jjp92@cornell.edu or (607) 255-9460.
When to Request an Exception
The following table outlines circumstances under which you might request an exception and the actions required under these circumstances:
| Exception Requested | Supplier | Exception Ordering Requested? | Action Required |
|---|---|---|---|
| Upgraded configuration | Dell | Yes | Place order with Dell through e-SHOP by selecting the Systems tab from the Dell home page. Note: The Custom Configuration Systems tab may only be accessed by IT Service Group (ITSG) representatives or their designees. |
| Different brand | Red Barn, Lenovo, Other | Yes | Purchase order |
| Different brand | Hewlett Packard | Yes | Order through e-SHOP with special order quote |
| Different brand | Apple | No | Order through e-SHOP with special order quote |
Contact Email:
Department: