In the fall, we conducted a survey and three focus groups to evaluate the usability of the Buying Manual and the Procurement website. Thank you to the 203 survey respondents and the 15 focus group members for your participation and willingness to help us improve our services and tools! To further enhance our understanding of our customers’ needs, we hired CIT to conduct in-person interviews.
We have already made several improvements in response to the survey, focus groups, and in-person interviews:
We have also taken the following steps to ensure that BSC directors and staff members are aware of Buying Manual changes and process improvements:
To better serve you, we plan to conduct BSC information sessions two times a year to review all policies and procedures changes and process improvements. Each session will include a question and answer period. We are also updating our e-SHOP, Buying, and PCard FAQ. Additional Buying Manual improvements are planned based on your feedback. Watch for upcoming emails and news articles!