Division of Financial Services
Procurement Services
This section of the Buying Manual explains the process for clearing shipments with U.S. customs; what to do when your shipment arrives; how to inspect goods received, process a claim for damaged or lost goods, return goods to a vendor, and record receipt or rejection of of goods or services; and explains free/freight-on-board (FOB) terms and responsibilities.
Download entire Shipping and Receiving Procedures section (PDF)
