Click the items below to learn more. | expand all
- How are vendor updates managed?
- A new vendor onboarded through PaymentWorks will be able to update its own information through the PaymentWorks account. The vendor reviewer in Procurement will update the KFS vendor database, until such time as this feature is automated in KFS.
- Who should I contact if I or my vendor has a problem?
- If you or your vendor has a problem with the form or using PaymentWorks, submit a PaymentWorks support request. Questions about payment status should be directed to the appropriate service center.
- What if the vendor has a tax-related question?
- You should refer the vendor to its own tax professional. We should not be responding to these questions as we are not tax experts. Alternately, you may contact the University Tax Office.
- What if my vendor requires a child vendor?
- When your vendor is created in KFS, you should check the Notes and Attachments tab to see if there is a note that says “DBA required.” If you see lthis note, you will receive an email from the vendor reviewer after the child vendor has been set up. You need to wait for this email before processing your DV payment or purchase order. Divisions, or child vendors, are typically set up within one business day of the parent vendor creation.
