Reporting Tools

Cardpointe is the primary reporting solution for Cornell merchants. There is no additional cost for this service.

Cardpointe features:

• Export the searchable data to a spreadsheet or another application for further analysis.
• View transactions processed on a merchant ID in Arrow Payments through Cardpointe.
• Access reports for payments processed through third-party gateways (e.g., Payflow, Authorize.net) through Cardpointe.

We strongly recommended that transactions be checked frequently (daily is optimal). This good practice can help you rapidly identify fraudulent activity occurring in a unit’s merchant accounts. Should evidence that malicious activity is, or potentially might be present, immediately contact the following offices:

• Cornell's PCI DSS compliance team.
• Cornell's IT Security office.

Account Setup and General Ledger Updates

• Contact the Cornell Credit Card Payment Processing team.

Customer Service

• Contact Arrow Payment support.