Credit Card Support, Guides and Forms

Support

• Credit card processing, statements, reconciliations, etc: Cornell Credit Card Payment Processing team
• Nighttime/weekend support (CardConnect): (877) 828-0720
• PCI compliance: PCI DSS compliance team

Guides

• CardConnect P2PE Instruction Manual (PIM) (links to Box)
• FreedomPay P2PE Instruction Manual (PIM) (links to Box)
• All processor PIMs (links to Box)
• PIM key compliance activities (links to Box)
• CardPointe dashboard guide
• Desk 3500 device guide
• Integrated Terminal device guides
  • Includes guides for the following devices:
    • Clover Flex
    • Clover Mini
    • Ingenico Lane 3000 / Lane 5000 / Lane 7000
    • Ingenico iPP320 / iPP350
    • Ingenico iSC Touch 250
    • Ingenico iSMP4
• Hosted payment page guide
• Cardpointe API integration guide

PCI Compliance Forms

• PCI training attestation form (links to Box)
• MID list template (links to Box)
• Sample eCommerce payment process diagram (links to Box)
• Sample P2PE device-based payment process diagram (links to Box)
• Small merchant PCI compliance program document (links to Box)
• Large merchant PCI compliance program document (links to Box)
• Single-device tamper logs (for P2PE merchants only) (links to Box)
• Multiple-device tamper logs (for P2PE merchants only) (links to Box)