The first step to setting up your unit to accept credit cards is contacting the Cornell Credit Card Payment Processing team. The team will set up a discovery meeting with you and Arrow Payments to learn more about your needs.
Arrow Payments provides credit card processing for campus merchants. See the Arrow Payments Cornell Merchant Guide (PDF) to review Arrow Payments solutions available to Cornell units. Also review the Rules and Requirements for accepting credit cards.
If you think a different solution would work best, email the Cornell Credit Card Payment Processing team and explain why. If approved, you must contact your IT Service Group Director to begin the IT Statement of Need process. For information about this process, see the Checklist for Purchasing IT Applications, Software, and Services.
Arrow Payments provides the following:
A merchant ID (MID) is an account established for the merchant by a bank to be able to credit sales and debit processing fees.
For support, contact Arrow Customer Support, available from 9:00 a.m. - 7:00 p.m., Eastern Standard Time. For urgent issues on nights and weekends, contact CardConnect Support at (877) 828-0720.
If you have questions about credit card processing, contact the Cornell Credit Card Payment Processing team.