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- Activate Your Card/Select a PIN
- When calling the bank to activate your card, provide your employee identification (ID) number, which is the unique ID number that is on file with the bank. Your social security number is not provided to the bank. The final step in activation is the selection of a 4-digit Personal Identification Number (PIN). If you fail to select a PIN during activation, you can contact the bank later to request one. You will receive your PIN in 7-10 days.
- Access Your Account Online
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- Go to U.S. Bank Access Online.
- At your first visit, register your account: Select the “Register Online” link on the sign-in page.
- Use the Organization Short name - “CORNEL” (just one L).
- Provide your account number and expiration date.
- Create a user ID and password.
- Review Your Statements
- The statement is not a bill. Do not make any payment to U.S. Bank. Contact your business service center if you make an accidental personal purchase.
Statements are issued by the bank only when a debit or credit has been applied to the account. Statements are mailed a few days after our cycle closes on the 20th each month. If you prefer to view statements online, see “Access Your Account Online” above.
- Dispute Errors and Report Unauthorized Charges
- Errors and unauthorized charges are handled differently.
- Errors: For errors related to a charge that you authorized (e.g., incorrect amount, duplicate charge, missing credit), contact the merchant first. If the merchant does not correct the error within one week, contact the bank to initiate a charge dispute. Error disputes must be initiated within 60 days of the date on the statement on which the error appears. The bank will send you a charge dispute form. Complete and return it within the 60-day period. The bank must acknowledge the dispute within 30 days of receiving the form. Within 90 days of receiving the form, the bank will correct the error or explain why the charge is correct.
- Unauthorized Charges: If you believe you did not make the charge, assume it is fraudulent and contact the bank immediately. Even though there generally is no time limit for reporting faud, reporting it immediately will prevent further fraudulent activity on your account. Once fraud is reported, the bank will shut down your account and issue you a new credit card with a new account number. They will also review any other recent activity for other possible fraudulent activity. You will likely be asked to complete an affidavit of fraud.
- Get Replacement Cards
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- If your card is ever lost, stolen, destroyed or damaged, contact the bank immediately for a replacement.
- If your card is expiring, and you are still eligible to receive a card, the bank will automatically send you a new card at least 7 days before the end of the month within which the card expires. If you do not receive a replacement, contact U.S. Bank.
- If your card becomes inactive for more than one year, it will be deactivated. Contact your business service center if you believe you are still eligible for a card.
- Make Account Changes
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- Address changes: Contact your BSC representative, who will make the edits directly in the bank system.
- Name changes, account closures, or suspensions*: Submit a Credit Card Update form.
*Notes:
- If you take any form of university leave for longer than 30 days, or for an unknown duration, the card will be suspended during your absence.
- Cards may be transferred to a new position, but the unit must approve the transfer. Contact your new unit’s financial manager. The card must be suspended until new authorization is obtained.
- Submit Receipts
- You are required to submit receipts for T&M card purchases on an expense report in Concur within the timeframe specified by University Policy 3.2, Travel Expenses:
- Lodging, airfare, and transportation rentals. Airfare receipts must indicate the carrier and class of service.
- Conference and registration fees.
- Expenses incurred during single-day travel less than 12 hours.
- Expenses incurred for group, business, or hosted meals, business entertainment.
- All commercial transportation (such as train, bus, or boat) if the roundtrip cost exceeds $75.
- All other expenses greater than $75.
When you use your card, you can submit emailed receipts to Concur, upload digital images of your receipt from your phone through the Concur mobile app or from your desktop through the Concur website. Certain hotel receipts may be electronically submitted by the vendor. For more instructions, see Cornell’s Concur Training and Guides.
