Getting Started

The first step to setting up your unit to accept credit cards is contacting the Cornell Credit Card Payment Processing team. The team will set up a discovery meeting with you and Arrow Payments to learn more about your needs.

Arrow Payments provides credit card processing for campus merchants. See the Arrow Payments Cornell Merchant Guide (PDF) to review Arrow Payments solutions available to Cornell units. Also review the Rules and Requirements for accepting credit cards.

If you think a different solution would work best, email the Cornell Credit Card Payment Processing team and explain why. If approved, you must contact your IT Service Group Director to begin the IT Statement of Need process. For information about this process, see the Checklist for Purchasing IT Applications, Software, and Services.

Arrow Payments provides the following:

• Guidance on the best credit card processing solutions available.
• Merchant ID (MID) account management.
• Point-to-point encrypted (P2PE) credit card devices for in-person or phone/mail payments.
• A customizable hosted payment page for online payments.
• Access to transaction data through the CardPointe portal.
• Help with completing the annual Self-Assessment Questionnaire (SAQ) and related documentation.
• Troubleshooting credit card transactions, devices, and other issues.
• Guidance on integrating with or migrating to new platforms.
• Extensive training for Cornell staff on implementing and using payment solutions.

For support, contact Arrow Customer Support, available from 9:00 a.m. - 7:00 p.m., Eastern Standard Time. For urgent issues on nights and weekends, contact CardConnect Support at (877) 828-0720.

If you have questions about credit card processing, contact the Cornell Credit Card Payment Processing team.