Setting Up a New Merchant ID

All merchant ID (MID) requests must go through the Office of the Treasurer and Arrow Payments. 

Requesting a MID for the first time (or a MID under a new Cardpointe Customer ID)

If this is the department's first MID, contact the Cornell Credit Card Payment Processing team. A discovery meeting with Arrow Payments will be scheduled with you to learn more about how you would like to process credit card payments. This process helps find the solutions that best meet your processing needs.

After discovery, if it is agreed that opening a MID is the best way to accept payments, the unit must follow the process below. It should take approximately 5-10 business days from submitting the MID application until you are ready to accept payments.

1. Complete a new Merchant ID Application.
2. Order the appropriate devices and/or set up the appropriate eCommerce environment.
3. Complete the annual PCI training in Workday Learning (CASH 200). Training must be completed before payment will be processed.
4. Set up access in the Cardpointe system for those who need it.
5. Complete the annual Self Assessment Questionnaire (SAQ) and any supplemental documentation.

The PCI Contact for the MID will be added to our PCI Compliance electronic mailing list (e-list), where we will occasionally post announcements about PCI compliance and credit card processing in general.

Requesting another department MID under the same Cardpointe Customer ID

It should take approximately 5-10 business days from submitting the MID application until you are ready to accept payments.

1. Complete one new Merchant ID Application per MID.
2. ​Submit your application to the Cornell Credit Card Payment Processing team. Wait for the confirmation of receipt notification from Arrow Payments.
3. Order the appropriate devices and/or set up the appropriate eCommerce environment.
4. Set up access in the Cardpointe system for those who need it.