TeamDynamix admins and users have reported issues related to TeamDynamix not creating tickets from received email messages.
Cornell TeamDynamix staff are going through each of the 200+ email addresses that feed into TeamDynamix to verify that messages are being received and that they are resulting in tickets being created. This process began yesterday and, as staff identify addresses where this specific issue (tickets not being created) is occurring, a fix is being applied, which is a brief manual process. In situations where tickets were not created, the received messages were not lost and will result in the immediate creation of tickets as soon as the fix is applied.
A number of different issues have been reported and a longer analysis of the issues will be shared soon with administrators.
If you see any specific problems please contact TeamDynamix staff at tdx-support@cornell.edu.