Unplanned Outage - Partial Emergency Phone Service Outage at Ithaca Campus

<div>Update: CIT and Cornell Public Safety continue to work with external vendors to investigate the partial emergency phone service outage. A temporary repair is in place and calls from blue light phones, elevator phones, and emergency phones will connect to the Public Safety Communications Center.&nbsp; Until the issue is completely resolved, callers may be asked to provide phone location.<br><br>A workaround was put in place so calls are being properly routed to CUPD. The case has been escalated. Root cause is still being investigated.&nbsp;<br><br>Calls placed from emergency phones, elevator phones, and blue light phones may not connect successfully to DPS dispatchers, or may disconnect during the call.</div><div>&nbsp;</div><div>Ring Central Desktop app for Windows and Mac OS, RC Mobile App and all Ring Central physical phones are NOT impacted.</div>