The SSC is customer-focused and committed to providing services to its customers within established turnaround and response standards. In addition to our financial services turnaround standards, SSC will strive to acknowledge all phone calls, emails or faxes within two business days; however, it is understood some issues will need immediate attention and resolution to prevent business disruption.
Turnaround time is defined as the receipt of request, through either email, phone call, and/or campus mail, from our customer until it is approved by the SSC. Please note that some e-docs require approval outside of the SSC before they reach "Final" status and are posted to the general ledger, which does not include lag time.
Lag time, is defined as any time spent waiting for the customer or vendor to supply additional information and/or clarification.
Annual Operating Budget Support
| Service |
Turnaround Time |
| Annual operating budget support |
By the university-published deadline |
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Capital Asset Management
| Service |
Turnaround Time |
| Capital asset physical count |
By the university-published deadline |
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Chart of Accounts
| Service |
Turnaround Time |
| New account requests, sub-account, sub-object, etc. |
Within 5 business days |
| KFS fiscal officer, primary/secondary delegation changes |
Within 5 business days, after the new account is set up or any changes to existing accounts are made |
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Financial Processing
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Financial Reporting (for Financial Management Service customers)
| Service |
Turnaround Time |
| Monthly/quarterly reports |
By the 15th business day of the following month |
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Financial Systems Access
| Service |
Turnaround Time |
| Financial systems access requests |
Within 24 hours |
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Payroll/Labor Distribution
| Service |
Turnaround Time |
| Benefit Expense Transfer (BT) e-doc |
Within 5 business days |
| Workday time collection systems |
Payroll sign-off within payroll deadline, unless otherwise notified by department |
- Leave balance adjustments
|
Within the payroll cycle within which the request is made |
|
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Before 4:00 p.m. on every-other Thursday, when payroll confirms pay |
| Salary Expense Transfer (ST) e-doc |
Within 5 business days |
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Procurement Card
| Service |
Turnaround Time |
| New and change requests |
Within 5 business days |
| Procurement card purchases |
Within 5 business days |
| Procurement card transaction release in KFS |
Prior to auto-approval with appropriate supporting documentation |
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Purchasing/Accounts Payable
| Service |
Turnaround Time |
| Payment Request (PREQ) e-doc |
Within 5 business days before the pay date |
| Requisition (REQS) e-doc (not including e-SHOP) |
Within 5 business days |
| e-SHOP REQS |
Within 24 hours |
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Student Hires
| Service |
Turnaround Time |
| Student employment actions |
Within 5 business days (or before the hire date) |
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